Operations Management Development Program
Medline Industries, LP
Field Operations Manager, Automotive Collision
CSN Collision Centres
full-time
Posted on:
Origin: • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Primary point of contact for CSN Licensees in the Ontario region
- Report directly to the FOM-Team Lead and collaborate with other FOMs and FTAs in Ontario
- Help licensees grow and perform by working with other departments to improve business operations leveraging the CSN System (insurer/OEM/vendor partnerships, marketing tools, operational support tools)
- Meet with each store quarterly to review business growth, insurance program performance, vendor/marketing/tool utilization, upcoming initiatives, outstanding issues, and identify strategic action items
- Lead virtual and in-person regional meetings (up to three times per year) and assist with the CSN annual conference
- Work with the FOM-Team Lead to identify and execute strategies to help licensees get the most out of the CSN System
- Resolve store concerns and high urgency issues, provide clear direction in a timely manner, and escalate complex cases to the FOM-Team Lead when necessary
- Assist the FTA with case management and file auditing when necessary
- Build and support licensee training, develop content and record micro trainings
- Report progress and activity monthly, summarizing cases/action items over 30 days old, engagement challenges with stores, and KPI performance vs. targets
Requirements
- Minimum 5 years of management experience in the collision repair industry
- Post-secondary or Trade School education with a focus in business or field related to the collision repair industry seen as an asset
- Minimum 3 years’ estimating experience on both Canadian industry estimating systems (Audatex & Mitchell)
- Minimum 3 years’ experience with OEM procedural lookup as it applies to estimating
- Must always have a valid driver’s license
- Ability to work remotely from a home office and access to a personal vehicle
- Travel required to meet with stores in Ontario, attend industry events and training meetings (40%-50% of time; 20–30 days per year requiring overnights)
