CSN Collision Centres

Operations

• Primary point of contact for CSN Licensees in the designated Ontario region
• Understand store needs and work with the FOM-Team Lead, or other departments within CSN when necessary, to ensure that these needs are met.
• Meet with each store on a quarterly basis to ensure that the store is getting the most out of the CSN System; specific meeting topics include: Overall business growth and performance; Performance on insurance programs; Utilization of vendors, marketing programs, software, training, and other components of the CSN System; New and upcoming CSN initiatives; Review of outstanding issues and / or new issues, including non-urgent issues.; Identification of one or two strategic action items and expected timing
• Lead virtual and in person regional meetings, to occur up to three times per year and assist with CSN annual conference.
• Work with the FOM-Team Lead to identify strategies to help licensees get the most out of the CSN System.
• Work with other teams at CSN to execute identified strategies, and / or suggest additions, changes to the CSN System.
• Resolve store concerns, and high urgency issues originating from CSN corporate teams, providing clear direction in a timely manner.
• Escalate complex case management issues to the FOM-Team Lead when necessary and assist the FTA with case management and file auditing when necessary.
• Build and support licensee training
• Develop content and record micro trainings
• Report progress and activity to the FOM-Team Lead monthly, providing summaries on the following topics: Cases and action items more than 30 days old; Challenges engaging with stores.; KPI performance vs. targets

Field Operations Manager, Automotive Collision