CSN Collision Centres

Account Executive

• Lead CSN’s growth efforts in California by identifying and pursuing new partnership opportunities with carriers, DRP programs, and repair shops.
• Execute a localized business development strategy aligned with CSN’s overall growth objectives.
• Promote CSN’s value proposition to prospective partners and tailor offerings to regional market needs.
• Build, maintain, and strengthen long-term partnerships with carriers, DRPs, and collision repair facilities.
• Represent CSN at industry events, conferences, and trade shows to enhance brand presence and cultivate relationships.
• Serve as the local point of contact for partner engagement and escalation.
• Work closely with marketing, operations, and leadership teams to align on strategies and ensure effective execution of local initiatives.
• Provide market intelligence, competitive insights, and partner feedback to inform organizational decision-making.
• Provide administrative and reporting support to the National Director, including scheduling, correspondence, and follow-up on key initiatives.
• Assist in preparing presentations, proposals, and performance updates for internal and external stakeholders.
• Maintain accurate partner records, activity reports, and pipeline updates in CRM systems.

Insurance Sales Executive

Operations

• Primary point of contact for CSN Licensees in the Ontario region
• Understand store needs and work with the FOM-Team Lead, or other departments within CSN when necessary, to ensure that these needs are met.
• Meet with each store on a quarterly basis to ensure that the store is getting the most out of the CSN System; specific meeting topics include:
• Overall business growth and performance
• Performance on insurance programs
• Utilization of vendors, marketing programs, software, training, and other components of the CSN System
• New and upcoming CSN initiatives
• Review of outstanding issues and / or new issues, including non-urgent issues.
• Identification of one or two strategic action items and expected timing
• Lead virtual and in person regional meetings, to occur up to three times per year and assist with CSN annual conference.
• Work with the FOM-Team Lead to identify strategies to help licensees get the most out of the CSN System.
• Work with other teams at CSN to execute identified strategies, and / or suggest additions, changes to the CSN System.
• Resolve store concerns, and high urgency issues originating from CSN corporate teams, providing clear direction in a timely manner.
• Escalate complex case management issues to the FOM-Team Lead when necessary and assist the FTA with case management and file auditing when necessary.
• Build and support licensee training
• Develop content and record micro trainings
• Report progress and activity to the FOM-Team Lead monthly, providing summaries on the following topics:
• Cases and action items more than 30 days old
• Challenges engaging with stores.
• KPI performance vs. targets

Field Operations Manager

Controller

• Manage the full-cycle accounting function, including AP, AR, general ledger.
• Manage month-end/year-end close processes for all corporate and shop locations.
• Manage HST submissions and payments along with corporate tax installments.
• Lead and mentor a team of accounting professionals junior and senior level staff
• Oversee financial reporting, preparing accurate and timely statements, management reports, and KPIs to support decision-making.
• Implement and maintain standardization of accounting processes at the shop level and transferring data into the centralized accounting system.
• Assist with the transition of standard shop level management system as it affects the accounting for the shops.
• Assist with the standardization and transitioning of the accounting for the corporately owned shops to Microsoft Dynamics ERP system.
• Develop, implement, and maintain internal controls, accounting policies, and procedures to ensure compliance with Accounting Standards for Private Enterprises (ASPE).
• Coordinate and support external financial audits, tax audits, tax filings, and regulatory compliance.
• Monitor cash flow, working capital, and treasury functions to optimize financial performance.
• Collaborate cross-functionally with the head office accounting team, operations, HR, and procurement to provide financial guidance for key initiatives.
• Identify process improvements and efficiencies across accounting and finance functions.

• Primary point of contact for CSN Licensees in the Ontario region
• Report directly to the FOM-Team Lead and collaborate with other FOMs and FTAs in Ontario
• Help licensees grow and perform by working with other departments to improve business operations leveraging the CSN System (insurer/OEM/vendor partnerships, marketing tools, operational support tools)
• Meet with each store quarterly to review business growth, insurance program performance, vendor/marketing/tool utilization, upcoming initiatives, outstanding issues, and identify strategic action items
• Lead virtual and in-person regional meetings (up to three times per year) and assist with the CSN annual conference
• Work with the FOM-Team Lead to identify and execute strategies to help licensees get the most out of the CSN System
• Resolve store concerns and high urgency issues, provide clear direction in a timely manner, and escalate complex cases to the FOM-Team Lead when necessary
• Assist the FTA with case management and file auditing when necessary
• Build and support licensee training, develop content and record micro trainings
• Report progress and activity monthly, summarizing cases/action items over 30 days old, engagement challenges with stores, and KPI performance vs. targets

Field Operations Manager, Automotive Collision

• Primary point of contact for CSN Licensees in the Ontario region
• Understand store needs and work with the FOM-Team Lead, or other departments within CSN when necessary, to ensure that these needs are met.
• Meet with each store on a quarterly basis to ensure that the store is getting the most out of the CSN System; specific meeting topics include: Overall business growth and performance; Performance on insurance programs; Utilization of vendors, marketing programs, software, training, and other components of the CSN System; New and upcoming CSN initiatives; Review of outstanding issues and / or new issues, including non-urgent issues.; Identification of one or two strategic action items and expected timing
• Lead virtual and in person regional meetings, to occur up to three times per year and assist with CSN annual conference.
• Work with the FOM-Team Lead to identify strategies to help licensees get the most out of the CSN System.
• Work with other teams at CSN to execute identified strategies, and / or suggest additions, changes to the CSN System.
• Resolve store concerns, and high urgency issues originating from CSN corporate teams, providing clear direction in a timely manner.
• Escalate complex case management issues to the FOM-Team Lead when necessary and assist the FTA with case management and file auditing when necessary.
• Build and support licensee training
• Develop content and record micro trainings
• Report progress and activity to the FOM-Team Lead monthly, providing summaries on the following topics: Cases and action items more than 30 days old; Challenges engaging with stores.; KPI performance vs. targets

Field Operations Manager – Automotive Collision

• Primary point of contact for CSN Licensees in the Ontario region
• Understand store needs and work with the FOM-Team Lead, or other departments within CSN when necessary, to ensure that these needs are met.
• Meet with each store on a quarterly basis to ensure that the store is getting the most out of the CSN System; review topics include overall business growth and performance, performance on insurance programs, utilization of vendors, marketing programs, software, training, and other components of the CSN System, new and upcoming CSN initiatives, review of outstanding issues and / or new issues, identification of strategic action items and expected timing
• Lead virtual and in person regional meetings, to occur up to three times per year and assist with CSN annual conference
• Work with the FOM-Team Lead to identify strategies to help licensees get the most out of the CSN System and execute identified strategies with other teams
• Resolve store concerns, and high urgency issues originating from CSN corporate teams, providing clear direction in a timely manner
• Escalate complex case management issues to the FOM-Team Lead when necessary and assist the FTA with case management and file auditing when necessary
• Build and support licensee training, develop content and record micro trainings
• Report progress and activity to the FOM-Team Lead monthly, including cases/action items >30 days, challenges engaging stores, KPI performance vs. targets

• Primary point of contact for CSN Licensees in the designated Ontario region
• Understand store needs and work with the FOM-Team Lead, or other departments within CSN when necessary, to ensure that these needs are met.
• Meet with each store on a quarterly basis to ensure that the store is getting the most out of the CSN System; specific meeting topics include: Overall business growth and performance; Performance on insurance programs; Utilization of vendors, marketing programs, software, training, and other components of the CSN System; New and upcoming CSN initiatives; Review of outstanding issues and / or new issues, including non-urgent issues.; Identification of one or two strategic action items and expected timing
• Lead virtual and in person regional meetings, to occur up to three times per year and assist with CSN annual conference.
• Work with the FOM-Team Lead to identify strategies to help licensees get the most out of the CSN System.
• Work with other teams at CSN to execute identified strategies, and / or suggest additions, changes to the CSN System.
• Resolve store concerns, and high urgency issues originating from CSN corporate teams, providing clear direction in a timely manner.
• Escalate complex case management issues to the FOM-Team Lead when necessary and assist the FTA with case management and file auditing when necessary.
• Build and support licensee training
• Develop content and record micro trainings
• Report progress and activity to the FOM-Team Lead monthly, providing summaries on the following topics: Cases and action items more than 30 days old; Challenges engaging with stores.; KPI performance vs. targets