Business Process Analyst, Business Insurance

Marsh McLennan

full-time

Posted on: 9/7/2025

Location: 🇺🇸 United States

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💰 $72,800 - $135,700 per year

Mid-LevelSenior

About the role

Serve as an expert in client service processes for business insurance
Work with various applications, including the agency management system and related platforms
Lead projects related to development and implementation of new processes and systems
Design and implement solutions to maximize efficiency and connect people to resources
Participate in regional workgroups to define requirements, redesign, and implement business processes, workflows and data standards
Document and maintain procedures and other business process artifacts for training and reference
Collaborate with national and regional resources and other stakeholders to identify problems and develop scalable solutions
Report to the Business Process Leader, BI
Remote work with some required travel

Understanding of the insurance brokerage business with 3+ years of experience in business insurance
Proven critical thinking, analytical, and problem-solving skills
A knack for process improvement, specifically refining workflows and procedures
Strong organizational skills with ability to prioritize workload and balance multiple projects
Legal work authorization to work in the U.S. on a permanent and ongoing basis without need for sponsorship now or in the future
3+ years of experience in a business process or similar role
Experience working with agency management and related systems such as Applied Epic, CSR24 and Indio
(Optional) Experience with reporting, custom or third-party solutions that interact with an agency management system
(Optional) Experience building and/or delivering training programs
(Optional) Experience creating and maintaining procedure documentation