Business Analyst

• Responsible for the delivery and management of technical and integration interactions.
• Own the most challenging and interesting cases as a customer facing support expert.
• Solve technical issues both internally and externally while maintaining strong communication.
• Troubleshoot and resolve complex technical and integration related issues over the phone or through electronic interactions.
• Document user problems as per SOP, to proactively contribute to the investigation of defects and issues.
• Stay abreast of new features and tools to maintain product expertise.
• Be available to work between the hours of 8am to 8pm EST, weekdays, occasional weekends, and on-call as required.
• Coordinate and execute internal and external meetings to resolve problems.

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