Drive regional education and training activities and supports national programs for CRM, specifically: Train and educate internal teams and external customers on CRM procedures, therapies/products, processes and solutions
Continued education and assessment of tenured field team
Leads coordination of new-hire training with accountability to hiring manager (DM or DSM)
Responsible for new hire field sign-off
Understand competitive technology and therapies and can craft a message as to why Medtronic devices provide a competitive advantage.
Disseminates competitive information to regional teams.
Delivers competitive training to field service and sales staff
Delivers tailored training and education on Medtronic products, competitive products, clinical evidence, and the changing marketplace to enhance the technical and sales skills of local sales and service teams and ensure a best-in-class organization.
Delivers new product and procedural field training and ensures that all required technical and clinical evidence for our products is delivered in a manner that our field teams can articulate to customers.
Enhances relationships with current and future stakeholders by delivering strategic and innovative education to promote Medtronic products and therapies while focusing on the clinical value and engage with the Regional Economics Manager for economic value conversations.
Translates complex technical messaging, dispels competitive claims, resolves complex technical issues, and maintains customer relationships through technical expertise.
Understands, interprets and participates in communication of product and procedure updates and field corrective actions pertinent to Medtronic products and therapies.
Collaborates with the Clinical Research Organization relative to clinical studies and physician research.
Partners with sales leadership intentionally and effectively to develop and execute strategic technical and clinical training that meet business goals.
Leverages personal district and region-wide relationships and experience to anticipate changes in business conditions.
Responds to urgent or rapidly changing business needs and partners with sales teams to implement strategic solutions.
Builds and strengthens relationships across Medtronic to support collaborative solutions that leverage our unique sales and service teams.
Builds and maintains high trust relationships based on technical expertise and clinical evidence with key customers across the region.

Requirements

Bachelor’s Degree PLUS a minimum 2 years of experience in electrophysiology or sales/service/engineering in the Cardiac Rhythm or an Implantable Medical Device Industry -OR- Advanced Degree in engineering or nursing
Degree in biomedical engineering or nursing
Cath Lab, EP Lab, hospital/clinic, or cardiology experience
Experience teaching and educating medical personnel, peers, and technical support personnel
Thorough working knowledge of cardiac medical terminology and the medical device industry
Excellent customer service skills
Proven ability to build/ maintain positive relationships with peers and colleagues across organization levels
Excellent interpersonal, written/verbal communication skills
Ability to coordinate/ participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines
Strong work ethic in accomplishing objectives of the position
Expertise with Microsoft tools and other business applications (i.e., SalesForce.com)
Ability to meet vendor credentialing requirements
IBHRE certification ( required at Sr and Prin level)

Benefits

Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

electrophysiologycardiac medical terminologyteachingeducating medical personnelclinical trainingtechnical expertisecompetitive trainingproduct trainingclinical evidencesales skills

Soft Skills

customer servicerelationship buildinginterpersonal skillswritten communicationverbal communicationorganizational skillsstrong work ethicadaptabilitycollaborationstrategic thinking

Certifications

IBHRE certification