Associate Director, Medical Affairs
Apellis Pharmaceuticals
Senior Customer Training Manager, Robotics
Medtronic
full-time
Posted on:
Origin: • 🇺🇸 United States • Colorado, Illinois
Visit company websiteSalary
💰 $141,600 - $212,400 per year
Job Level
Senior
About the role
- Manage the customer training team
- Facilitate the development of customized training for Medical Professionals on technology and product adoption to improve patient outcomes
- Collaborate with internal and external stakeholders to develop the US Customer Training strategy and annual execution plan
- Develop and execute the annual calendar of technical training events
- Manage training centers and training center partnerships
- Manage training center contracts, budgets and product inventory
- Maintain the complaint deployment of training center curriculum and content
- Manage upskilling of customer trainers to meet the needs of product and therapy launch
- Manage and report US Surgical customer training performance metrics dashboard
- Work closely with US Sales Teams, US Surgeon Training Lead, Global Medical Education, US Sales Training, Medical Directors, KOLS, and Training Center Partners to support system installation and lifecycle
Requirements
- Bachelors Degree and minimum of 7 years relevant experience, or Advanced degree with a minimum of 5 years prior relevant experience
- Experience applying adult learning principles to drive learner success (Nice to Have)
- Experience with capital system customer training /support and surgical training center management (Nice to Have)
- Experience managing performance to learner success KPI’s (Nice to Have)
- Proven success influencing and aligning internal and external stakeholders (Nice to Have)
- Medical device or regulated industry experience (Nice to Have)
- Experience managing a team (Nice to Have)
- Ability to drive aggressive project schedules to completion (Nice to Have)
- Strong program management skills (Nice to Have)
- Strong communication skills (written, verbal, listening) with all levels of the organization (Nice to Have)
- Strong influence management skills (Nice to Have)
