Quality Compliance Auditor
CINCO Engineering
Job Level
Mid-LevelSenior
About the role
- Responsible for all aspects of equipment support performed at customer sites or prior to delivery, ensuring compliance with company policies and SOPs
- Pre-delivery inspection, installation, commissioning, planned maintenance, troubleshooting, assessment, breakdown repair, and in-service to customers on basic device maintenance
- Main contact point with the local customers and may provide quotations and negotiate discounts within approved DOA
- Effectively manage customer expectation and compliance with customers' SLAs and safety
- Able to support last minute call to attend the customer onsite calls at non-working hours
- Supports minor projects, performing tests, interpreting data, and developing reports
- Performs technical activities requiring considerable judgment and proposes solutions for supervisor review
- Provides guidance to lower level employees and 3rd party service provider engineers
- Unsupservised interaction with customers involving simple negotiations; acts as escalation point for field issues
- Advises internal and external customers on available service options and makes recommendations
- Monitors own certification status and coordinates test tool and spare part availability in the field
- Communicates with biomedical engineers, the in-country commercial organization, and customers
- Leads by example in good documentation practice and ensures all documentation/system entries are complete in a timely manner
- Assists commercial and junior team members during product demonstrations and communicates product lifecycle management, upgrades, and new product introductions
Requirements
- A Bachelor’s Degree is required fort his role
- Working knowledge of ISO13485 / GDPMD
- Knowledgeable in ESD precautions and practice
- Working experience in ICU / Operating Theatre / relevant hospital / healthcare environment
- Experience with service sales and promotion
- Opex – Lean / Six Sigma certification
- Experience with SAP / Service Max
- Formal training in: Negotiating skills; Key accounts management; Consultative selling skills or equivalent
- Comply with hospital/clinic credentialing requirements for patient facing field employees
