MedSênior

IT Support

• Coletar, registrar, classificar e manter atualizadas as demandas no backlog de Infraestrutura de TI, conforme as prioridades definidas pela Coordenação;
• Atuar como ponto de interface entre as áreas de negócio e os especialistas de Infraestrutura, apoiando o entendimento das necessidades e o direcionamento das informações técnicas;
• Levantar, analisar e documentar requisitos técnicos em conjunto com as áreas solicitantes, os fornecedores e os colegas do time de Infraestrutura;
• Elaborar, revisar e manter atualizados documentos técnicos, escopos, memoriais descritivos, procedimentos operacionais e registros dos ambientes de infraestrutura;
• Apoiar os especialistas na decomposição das demandas em atividades e subtarefas, identificando informações necessárias, dependências e critérios para execução;
• Participar de reuniões técnicas e operacionais, registrando decisões, pendências, riscos, responsáveis e próximos passos para consulta e acompanhamento do time;
• Organizar as informações das demandas relacionadas a infraestrutura tecnológica, obras, expansão de unidades, telecomunicações, datacenter, cloud e demais frentes da área;
• Apoiar os colegas do time na documentação das soluções, na atualização dos procedimentos e na manutenção da base padrão de conhecimento do ambiente.

Analista de Operações de Infraestrutura de TI – Pleno

• Create, update and maintain documentation of logical and physical networks, recording all changes made in the environment;
• Develop and implement security policies to prevent physical and logical intrusions, and keep antivirus software up to date;
• Design, implement and update backup routines;
• Maintain digital communication services (email, web, FTP, VPN, VoIP, etc.) and telecommunications;
• Implement access policies and content control;
• Create and maintain network user accounts;
• Install, configure and test network and server communications, continuously monitor performance and apply necessary adjustments;
• Keep the Internet/network, email and data communication environment in optimal operational condition;
• Participate in the analysis, planning, deployment and maintenance of software and supporting systems such as operating systems, databases, applications and related components;
• Conduct inventories of IT assets (hardware and software);
• Perform diagnostics of IT infrastructure, providing recommendations and follow-up action plans;
• Install and maintain structured cabling.

IT Infrastructure Analyst, Mid-level

Security Analyst

• Perform continuous monitoring and triage of security alerts generated by the SIEM (Google SecOps or similar), EDR, and perimeter tools;
• Assist with initial validation of vulnerabilities discovered by automated scans, recording findings to support the team's remediation plans;
• Support the simulation of basic attack tactics and techniques based on industry frameworks (such as MITRE ATT&CK), helping validate that internal alerts and detection rules are functioning;
• Assist with preliminary analysis of suspicious emails (phishing) and artifacts in controlled sandbox environments (such as Any.Run), extracting initial indicators of compromise (IoCs) under supervision;
• Support monitoring of basic secure web gateway (SWG) rules, content filtering, and data loss prevention (DLP) incidents;
• Support operational execution of user access review campaigns, assisting with extraction of directory reports (Active Directory/Azure AD) and following up with managers for responses;
• Assist in provisioning and basic auditing of logical accounts, helping ensure the practical application of the principle of least privilege;
• Act as support in the collection, organization, and sanitization of technical security evidence to meet internal/external audits and LGPD (Brazilian General Data Protection Law) requirements;
• Collaborate in maintaining asset inventories, basic IT risk mapping, and third-party security assessment questionnaires;
• Support operational execution of information security awareness campaigns, assisting with configuration and launching of social engineering (phishing) simulations using tools like KnowBe4;
• Promote security best practices, privacy, and responsible credential use in day-to-day operations, serving as a point of contact for basic questions for new hires (onboarding) and technology teams;
• Actively pursue technical development through mentorship from more experienced team members (Senior Analysts and Specialists), absorbing knowledge in detection engineering, incident response, and corporate governance.

Information Security Analyst – Junior

Compliance

• Operacionalizar e auditar o ciclo de vida de acessos (admissão, movimentação interna e desligamento), garantindo o cumprimento do princípio do menor privilégio (least privilege);
• Conduzir e coordenar campanhas periódicas de revisão de acessos (user access review) junto aos gestores das áreas de negócio e tecnologia, identificando e corrigindo desvios ou contas órfãs;
• Apoiar a administração de acessos privilegiados (PAM), garantindo que credenciais administrativas e de alta criticidade sejam utilizadas de forma segura e rastreável;
• Identificar e mitigar cenários de Segregação de Funções (SoD) em sistemas corporativos para evitar conflitos de interesse e fraudes operacionais;
• Apoiar a criação, revisão e disseminação de políticas, normas, manuais e procedimentos de Segurança da Informação, garantindo o alinhamento com frameworks de mercado e legislações vigentes.;
• Executar avaliações periódicas de riscos de segurança da informação, identificando ameaças, analisando impactos e acompanhando os planos de ação para mitigação dos riscos mapeados;
• Monitorar desvios e reportar ocorrências de DLP (Data Loss Prevention), atuando no mapeamento dos dados sensíveis do negócio e garantindo que as regras de proteção estejam alinhadas com as diretrizes de compliance e privacidade;
• Realizar a avaliação de segurança em terceiros (Third-Party Risk Management), analisando a postura de cybersecurity de fornecedores e prestadores de serviço.

Analista de Segurança da Informação Pl – GRC, Gestão de Acessos

Call Center Representative

• Support managers in developing and controlling the budgets for their areas;
• Compile information from departments and prepare the company's annual budget;
• Perform financial analyses (forecasting, budgeting, etc.);
• Prepare the monthly managerial Statement of Income (DRE), ensuring the reliability of reported figures;
• Ensure that all financial and economic transactions are properly recorded by accounting period, nature, and profit centers, in line with budgeted amounts and organizational targets, and produce performance reports to support decision-making;
• Ensure the Planned vs. Actual budget control is performed with clarity and ease of interpretation;
• Monitor monthly/quarterly key performance indicators (KPIs / BSC);
• Collect, organize, analyze, share, and monitor data using BI tools to generate insights that support effective business management.

Planning Analyst – Call Center

Business Analyst

• Support the analysis and mapping of current processes, identifying opportunities to improve clinical and administrative operations based on the Tasy system;
• Assist in the implementation and stabilization of Tasy system processes, ensuring their sustainability;
• Provide technical support to junior analysts and business areas, helping optimize routine workflows;
• Collaborate in resolving technical system issues in partnership with consulting firms and contracted support vendors;
• Participate in user training and capacity-building for system users, promoting operational efficiency;
• Assist in preparing technical reports on project status and system performance, providing information to management for decision-making;
• Contribute to audit controls and data security within the system, participating in regular processes to protect sensitive data;
• Support the Project Manager and PMO in managing schedule, scope, quality and deadlines, maintaining continuous communication with stakeholders.

Analista de Operações de Infraestrutura de TI – Pleno

IT Infrastructure Analyst, Mid-level

Information Security Analyst – Junior

Analista de Segurança da Informação Pl – GRC, Gestão de Acessos

Planning Analyst – Call Center

Business Analyst, Tasy