MedSênior

Business Analyst

• Analyze and map People and Culture processes to identify opportunities for improvement and automation through Sênior HCM;
• Act as the functional technical lead for the HR modules of Sênior HCM (payroll, benefits, performance management, recruitment and selection, among others);
• Gather requirements from stakeholders and translate business needs into technical specifications for the IT team and external vendors;
• Support configuration, parameterization and evolution of Sênior HCM, ensuring compliance with company policies and current legislation;
• Conduct functional tests and user acceptance testing to validate new implementations and system updates;
• Lead change management efforts, train users and ensure adoption of implemented solutions;
• Participate in the selection and implementation of new HR technology solutions, ensuring integration with legacy systems;
• Monitor system performance indicators and propose continuous improvements;
• Serve as a technical reference for the team and support the resolution of incidents and problems related to Sênior HCM.

Senior Business Analyst – Sênior HCM

IT Support

• Assist in updating and maintaining documentation for logical and physical networks, recording all changes made in the environment;
• Support the implementation and maintenance of security policies to prevent physical and logical intrusions, and update antivirus software;
• Support the execution of backup routines;
• Support maintenance of digital communications (email, web, FTP, VPN, VoIP, etc.) and telecommunications;
• Assist in implementing access policies and content control;
• Assist in creating and maintaining network user accounts;
• Install, configure, and test network and workstation communications, continuously monitor performance, and make necessary adjustments;
• Keep the internet/email network and data communication environment in optimal working and operational condition.

IT Infrastructure Analyst – Junior

Customer Success Manager

• Perform functional configurations in the CRM system, including forms, fields, macros, scripts, and settings, without structured code development.
• Create and build reports and dashboards in Explorer, ensuring reliability and supporting decision-making.
• Prepare and keep technical and functional documentation up to date, ensuring governance and traceability of implemented changes.
• Map processes with user areas, identifying needs, business rules, and improvement opportunities.
• Translate business requests into configurable system solutions.
• Act as a bridge between the user area and technology, ensuring technical and functional understanding of requirements.
• Validate flows, rules, and configurations before they go into production.
• Support continuous improvement of automated processes in the CRM.
• Ensure standardization, quality, and consistency of information recorded in the system.

Senior Business Analyst – Sênior HCM

IT Infrastructure Analyst – Junior

CRM Analyst, Zendesk