Account Manager
MedOne Pharmacy Benefit Solutions
full-time
Posted on:
Location Type: Remote
Location: Iowa • Kansas • United States
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About the role
- Build and maintain business relationships by providing prompt and accurate service to promote customer loyalty
- First point of client contact for general inquiries such as escalated member issues, plan design questions, etc.
- Assist with onboarding new clients
- Manage client’s pharmacy benefit design updates, projects, and follow-ups
- Organize and maintain client documentation within and outside of CRM
- Interact directly with internal and external clients to build positive relationships
- Analyze plan performance reporting; interpret data and identify correlations, trends, and opportunities
- Plan for and lead client and partner plan performance review meetings; promote programs and services to clients and business partners when appropriate
- Understand contract structure, track plan performance against contract terms, and communicate performance to plan and business partners
- Serve as back-up to the Member Advocate team when call volume is high
- Research and resolve issues pertaining to eligibility, claim adjudication, and billing
- Attend client benefit fairs and open enrollment meetings
- Contribute to department and company goals
- Work collaboratively and cooperatively with other departments to resolve issues and improve processes
Requirements
- Bachelor’s degree in business, marketing or related area or equivalent work experience in a related field
- Intermediate knowledge of Microsoft Office products
- Strong time management and prioritization skills in an environment that can present frequent interruption
- Strong listening, verbal, and written communication skills which convey understanding and clarity
- Desire to educate and consult with clients and business partners to resolve issues and develop solutions
- Demonstrated desire to learn new information and share knowledge amongst the team and cross-functionally.
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisplan performance reportingcontract structure understandingissue resolutioneligibility researchclaim adjudicationbilling management
Soft Skills
customer loyalty promotiontime managementprioritizationlisteningverbal communicationwritten communicationconsultationcollaborationproblem-solvingknowledge sharing