MedOne Pharmacy Benefit Solutions

Account Coordinator

MedOne Pharmacy Benefit Solutions

full-time

Posted on:

Location Type: Remote

Location: Iowa • Kansas • United States

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About the role

  • Assists account management and member advocate teams with research, resolution, and reconciliation of member and client issues such as cost share and eligibility inquiries
  • Assists team with projects such as gathering and stratifying client data, running plan utilization report packages, and updating client documentation
  • Provides and clarifies plan design and process information to internal teams to help resolve issues and improve efficiencies
  • Serves as back-up to the member advocate team when call volume is high
  • Represents MedOne at client benefit fairs and open enrollment meetings
  • Reconciliation of claim errors, including identification of member and client impact and subsequent communication to all parties
  • Assists with new client and vendor onboarding tasks
  • Creates and maintains member and client facing materials e.g., member plan design brochure and FAQ, open enrollment materials, and member letter templates
  • Creates and maintains internal materials e.g., process and training documentation and data requests
  • Completion of plan design testing within and outside of claim adjudication system
  • Assists with CRM maintenance, report pulls, and enhancement projects
  • Contributes to department and company goals

Requirements

  • Associate degree in business, communications, or related area or equivalent work experience in a related field
  • Strong time management and prioritization skills in an environment that can present frequent interruption
  • Demonstrated desire to learn new information and share knowledge amongst the team and cross-functionally
  • Strong organizational skills to compile, track, and complete tasks independently and cross-functionally
  • Proactively communicate task and issue status with clarity and concision
  • Basic knowledge of Microsoft Excel, Word, Outlook, and PowerPoint.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisplan design testingclaim reconciliationreport generation
Soft Skills
time managementprioritizationorganizational skillscommunicationteam collaborationproblem-solving
Certifications
Associate degree in businessAssociate degree in communications