MedImpact Healthcare Systems, Inc.

Sales Operations Manager

• Support the sales organization by coordinating and optimizing the end-to-end sales process
• Maintain and optimize CRM data integrity, including account updates, opportunity stages, and forecasting accuracy
• Monitor pipeline health and identify stalled deals or process bottlenecks
• Monitor KPIs such as win/loss trends, pipeline velocity, and quoting turnaround times, and provide summaries to leadership
• Analyze territory performance, market segmentation, and pipeline potential
• Build dashboards and KPI reports around revenue trends, sales performance, and forecast accuracy
• Support the creation and refinement of sales process documentation, SOPs, and workflows
• Identify opportunities to streamline processes and reduce administrative friction for sales
• Provide event planning support for sales team members
• Manage internal sales calendar and support project management for sales initiatives
• Mentor and support onboarding of new team members

Sales Operations Specialist II

Solutions Engineer

• Maintain and execute the strategic vision and roadmap of our healthcare platform ecosystem
• Responsible for rapid prototyping and piloting emerging technologies
• Identify and execute product digitization and business process automation opportunities
• Expand data visualization, predictive analytics, and reporting footprint across assets
• Act as a liaison between technology, UI/UX, clinical, business and operations teams
• Stay current with pharmacy benefit management and digital health trends

Business Digital Solutions Manager

Systems Engineer

• Interviews end-users/customers to define business requirements for complex software modifications and enhancements
• Meets with external clients to discuss enhancement requests as needed
• Translates business requirements by reviewing, analyzing and evaluating needs into functional specifications
• Coordinates and responds to requests for changes from original specifications
• Facilitates design sessions with the business and technical resources to ensure that the solutions meet the needs of the business
• Consults with technical teams on design and database issues
• Defines and documents requirements business rules to assist in the development of software specifications to include system requirements, flow charts, report mock-ups, and business rules
• Drives and/or leads projects to completion for assigned projects
• Develops project plans, prioritizes project tasks, and provides regular status updates on project progress to management and stakeholders
• Ensures that projects are completed on time, accurate to defined specifications and within budget
• Performs quality control checks on software before it is released to the QA department

Business Systems Analyst IV

Manager

• Working within the Government Programs and Services (GPS) department, the Manager, Training is responsible for the strategic leadership, design, implementation, and ongoing management of our internal and client facing Training Programs
• Ensures all training activities meet contractual requirements, regulatory standards, and MedImpact operational expectations
• Provides leadership to training staff, partners closely with cross-functional stakeholders, and establishes governance, metrics, and continuous improvement processes to ensure effective, compliant, and scalable training outcomes
• Provides leadership to recruit, develop, manage, and retain training resources necessary to support Medicaid Programs and Clients
• Leads the end‑to‑end strategy, design, delivery, and maintenance of our client and internal organizational Training Program, including onboarding, role‑based, refresher, and change‑driven training
• Manages Training Specialists and oversees daily training operations, work allocation, performance management, and professional development
• Develops and maintains annual training plans, curricula, delivery schedules, assessments, and evaluation methodologies aligned with program needs and contractual requirements
• Establishes and administers training policies, processes, quality standards, documentation controls, and reporting frameworks
• Oversees the development, review, and maintenance of training materials including user guides, manuals, job aids, e‑learning content, and system simulations
• Partners with subject matter experts (SMEs) across IT, Operations, Clinical, Call Center, Rebate, Organizational Change Management (OCM), and Compliance to ensure training accuracy, consistency, and readiness
• Defines, tracks, analyzes, and reports training metrics and effectiveness indicators to leadership and external stakeholders as required

GPS Manager – Training

Account Executive

• Responsible for the strategic management of client relationships
• Focus on implementing, overseeing, and optimizing clinical programs and services
• Build and nurture strong, long-term relationships with healthcare clients
• Provide expert clinical guidance and support to clients
• Lead the implementation of clinical programs and initiatives tailored to client needs
• Collaborate with clients to develop and implement clinical strategies and programs
• Analyze clinical data to identify trends, opportunities, and areas for improvement
• Ensure compliance with relevant regulatory requirements and company policies

Clinical Account Executive I – Medicare Part D

Account Manager

• Develops, builds, and maintains solid client business relationships beginning with a positive on-boarding experience and continuing throughout the life cycle of the client
• Ensures appropriate levels of service and operational support to assigned clients by understanding and championing clients’ operating requirements throughout the organization
• Proactively maintain and improve upon service performance levels and works across the organization to expeditiously resolve issues
• Actively leads members of the core client team, and members of the extended team, in successfully meeting client needs and delivering flawless fundamentals
• Adheres to strict procedural and quality standards, including thorough and accurate documentation, testing protocols, claims analysis, and thorough understanding of client technical and service specifications
• Utilizes project management skills to track milestones and deliverables, provide regular status updates to Leadership internally/externally
• Effectively educates the client to MedImpact systems and processes to ensure that the client is fully oriented to MedImpact
• Completes special projects as assigned (such as leading workgroups, overseeing projects/development of new system functionality, mentoring/training staff, etc.)

Account Manager I-III

QA Engineer

• Serve as a subject matter expert in benefit configuration and quality assurance across MedImpact’s PBM programs.
• Lead complex validation efforts, oversee quality and compliance review activities, and ensure that configuration, operational processes, and deliverables meet client requirements and internal quality standards.
• Drive continuous improvement, mentor analysts, and partner cross-functionally to enhance accuracy, efficiency, and compliance across the organization.
• Lead the design, execution, and oversight of complex configuration validation activities for benefit, pharmacy network, and formulary administration in pre‑production environments.
• Validate configuration accuracy for maintenance of business, new client implementations, regulatory updates, and special projects.
• Approve configuration design plans for complex or unique benefit requests and ensure accurate migration of validated changes from Test to Production environments.
• Communicate significant issues, risks, and improvement opportunities to leadership, ensuring visibility and timely resolution.

Client Services Business Quality Assurance Analyst II – Medicaid Fee For Service

Operations

• Responsible for all drug rebate activities, both financial and operational
• Processing of quarterly rebate invoices, preparing and delivering monthly and quarterly rebate reports
• Working through dispute resolution process with manufacturers
• Analyzes disputed data and works with drug manufacturers to fairly and accurately resolve disputes
• Assists clients with Pharmacy audits providing requested information and support
• Executes billing processing for over 800 manufacturers per program
• Performs quality assurance activities and corrects errors prior and post invoice generation

Rebate Operations Analyst

General Counsel

• Responsible for handling a wide variety of moderately complex to complex legal matters
• Providing guidance to internal business partners
• Drafting and reviewing communications to internal business partners, clients, and third parties
• Trial preparation and strategy
• Drafting, reviewing, and negotiating contracts and settlement agreements
• Reviewing new legislation and analyzing their applicability to business operations
• Monitoring legal and regulatory development

Corporate Counsel II

• Serve as a subject matter expert in benefit configuration and quality assurance across MedImpact’s PBM programs
• Lead complex validation efforts, oversees quality and compliance review activities
• Ensure that configuration, operational processes, and deliverables meet client requirements and internal quality standards
• Drive continuous improvement, mentor analysts, and partner cross-functionally
• Lead the design, execution, and oversight of complex configuration validation activities
• Validate configuration accuracy for maintenance of business, new client implementations, regulatory updates, and special projects
• Approve configuration design plans for complex or unique benefit requests
• Develop, refine, and execute quality assurance procedures to ensure operational compliance
• Lead quality and compliance review projects, including test execution and documentation

Business Quality Assurance Analyst II – Medicaid Fee For Service

Project Manager

• Provides leadership, organization, and coordination for key initiatives and activities related to MedImpact’s program and product offerings
• Creates, coordinates, and develops complete project plans and associated documentation
• Leads multi-disciplinary project teams through various stages of the project lifecycle
• Communicates with project staff to outline work plan, assign duties, responsibilities, and scope of authority
• Manages project progress by establishing regular meetings with project teams
• Tracks projects and issues closely, fostering collaboration between business and technology groups

Project Manager III – Medicaid Fee For Service

Analyst

• Configure pharmacy, formulary, and benefit plan components within the claims adjudication system
• Manage assigned workload to ensure all configuration tasks and change requests are completed within established timelines
• Develop expertise in claims system logic
• Analyze, troubleshoot, and resolve claims processing issues
• Collaborate with clients, business partners, and internal stakeholders
• Apply standardized design methodologies and governance practices
• Perform in-unit testing and validation of configurations
• Execute end-to-end workflow activities
• Mentor junior analysts

Configuration Analyst II

• The Testing & Validation Analyst II is responsible for ensuring the quality, accuracy, and reliability of systems, applications, and business processes through structured testing and validation.
• This role designs and executes test strategies, develops test cases, and analyzes results to identify defects, risks, and gaps against defined requirements and regulatory standards.
• Working cross-functionally with business stakeholders, developers, and project teams, the analyst validates that solutions meet both functional and non-functional requirements.
• Supports defect resolution, ensures readiness for deployment, maintains detailed documentation, tracks testing progress, and contributes to continuous improvement of testing methodologies, tools, and overall quality assurance practices.
• Leverage Configuration Services best practices to validate design objectives, processes, and procedures, including development of data sets, test scenarios, expected results, and acceptance criteria.
• Design, standardize, and maintain testing scenarios, use cases, and expected outcomes to improve testing efficiency, consistency, and repeatability.
• Collaborate with business partners and cross-functional teams to validate configuration accuracy for ongoing maintenance, new client implementations, and special projects.
• Ensure high levels of customer satisfaction by confirming that business requirements—particularly benefit change requests—are clearly understood, accurately documented, thoroughly tested, and effectively communicated.
• Execute testing scenarios and analyze claims adjudication outcomes to identify discrepancies, inaccuracies, anomalies, and unintended impacts; provide recommendations and implement solutions to improve configuration accuracy and performance.
• Support and mentor team members by assisting in the development and analysis of complex test plans, design validations, and execution strategies.
• Contribute to continuous quality improvement by adhering to departmental standards and proactively identifying opportunities to enhance processes, tools, and overall testing efficiency.
• Validate adjudication configurations and support the promotion of approved changes from test environments to production in accordance with established governance and best practices.

Testing & Validation Analyst II

• Define business requirements for complex software modifications and enhancements
• Translate business requirements into functional specifications
• Drive project completion and ensure alignment with organizational strategy
• Perform quality control checks on software before release
• Handle software release management of designated applications

Business Systems Analyst IV – Medicaid Fee-For-Service

Customer Support

• Overseeing quality auditing for calls, prior authorizations, and Direct Member Reimbursements (DMR)
• Leading the quality audit program across multiple contact centers
• Establishing and maintaining quality standards, scoring methodologies, and calibration practices
• Identifying systemic call quality trends and root causes
• Partnering with IT and vendors to prioritize, design, test, and implement IVR enhancements
• Coaching and developing team members to ensure consistent evaluation practices
• Partnering closely with operational leadership and business analytics/reporting