Implementation Manager

MedImpact Healthcare Systems, Inc.

Implementation Manager guiding new-business transitions for MedImpact, a pharmacy benefits manager. Coordinating clients, business units, claims setups, contracts, and service delivery.

Posted 8/5/2026full-timeRemote • California • 🇺🇸 United StatesJuniorMid-Level💰 $71,614 - $119,953 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing implementation projects within the healthcare and Pharmacy Benefits Management (PBM) sectors, ensuring compliance with service agreements and delivering high-quality client support. Proficient in utilizing Salesforce and MS Office tools to track project progress and enhance customer satisfaction.

Highest-signal resume keywords

Implementation ExperienceCustomer Support ExperienceSalesforce ProficiencyProject Management CertificationHealthcare Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Implementation ManagementClaims AdjudicationProject TrackingData AnalysisDocumentation Management

Soft Skills

Conflict ResolutionConsultative AbilityCustomer Relationship ManagementCommunication SkillsProblem-Solving Skills

Tools & Technologies

SalesforceMS Office SuiteVisio

Certifications & Qualifications

MedAccess CertificationService Excellence CertificationProject Management 101 CertificationPMP Certification

Industry Keywords

Pharmacy Benefits ManagementHealthcare RegulationsClient Service AgreementsBusiness Software Applications

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Manage the transition of new business into MedImpact effectively, accurately, and timely
Ensure consistent customer satisfaction during implementation by collaborating with client teams, more than 30 business units, customers, and consultants
Deliver successful implementation projects and establish the foundation for ongoing business relationships and additional revenue
Ensure project deliverables comply with client service agreements and service levels
Track project timelines, milestones, deliverables, risks, and status updates
Lead implementation documentation, reviews, customer sign-off, site visits, and conference calls
Facilitate conflict management and resolution with internal and external partners
Educate clients on MedImpact systems and processes
Use Salesforce to document client contacts, deliverables, issues, projects, work requests, cases, and due dates
Manage projects and client relationships in compliance with executed contracts
Partner with business units to ensure claims adjudication setup accuracy
Analyze claims results and resolve configuration discrepancies, inaccuracies, anomalies, and unexpected consequences
Ensure timely, high-quality claims adjudication deliverables and appropriate customer coverage
Respond to service failures, resolve issues, and escalate concerns appropriately
Promote continuous improvement and service excellence
Participate in professional development and special projects, including workgroups, system functionality projects, and mentoring or training staff

Requirements

What you’ll need

Bachelor’s Degree
Level I: Two years of customer support or related account management experience in a healthcare or Pharmacy Benefits Management (PBM) environment
Level II: Four years of customer support or related account management experience in a healthcare or PBM environment, including at least two years of implementation experience, or equivalent combination of education and experience
Level III: Four years of customer support or related account management experience in a healthcare or PBM environment, including at least three years of implementation experience, or equivalent combination of education and experience
Experience as a user of multiple business software applications
Previous system implementation experience is highly desirable
Intermediate to advanced skills in MS Office: Word, Excel, PowerPoint, Project, and Outlook
Intermediate to advanced knowledge of Visio
Must complete MedImpact internal certifications within one year of role acceptance, including MedAccess Certification and Service Excellence Certification
MedAccess certification or equivalent experience, Service Excellence Certification, and Project Management 101 certification or equivalent training within one year of job acceptance
PMP or PMI Certification desired
Exceptional consultative ability with clients face to face
Outstanding numeric, verbal, written, logic, and analytical skills
Must be knowledgeable of all state and government regulations related to PBM operations
Must be able to travel a minimum of 10% of the time
Pharmacy Technician license or national certification desired
This position is not eligible for sponsorship

Benefits

Comp & perks

Medical / Dental / Vision / Wellness Programs
Paid Time Off / Company Paid Holidays
Incentive Compensation
401K with Company match
Life and Disability Insurance
Tuition Reimbursement
Employee Referral Bonus