Senior Customer Success Manager – Public Sector
Genesys
Client Success Manager
Medical Solutions
full-time
Posted on:
Location Type: Hybrid
Location: Charlotte • North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $50,000 - $60,000 per year
Job Level
JuniorMid-Level
About the role
- Deliver Outstanding Client Support
- Provide excellent Client support and be the Voice of the Customer to internal stakeholders.
- Support all client relationships with RAM and participate regularly in client meetings.
- Manage and instill confidence in key client partnerships through effective communication and issue resolution.
- Support collection of required documentation with clients for onboarding, legal and recruitment efforts of new and current clients.
- Show excellent proficiency in the both ATS for reporting and analytics using Excel.
- Continuous updating of ATS system and resources.
- Generating monthly client reports developed/ sent per regular cadence.
- Create new reporting that drives Client Success and Regional Growth.
- Troubleshoot client issues, analyze data, and provide quick resolution.
- Assist with quality assurance, audit of ATS/client reports, identify project improvement ideas, and lead projects that deliver value internally or externally.
- Be the primary face of the WWHS team to the Client and that owns the relationship from onboarding, recruitment, immigration, to arrival for small to medium Clients.
- Lead weekly/monthly client calls in the territory in conjunction with or as required by the RAM or their other CSM teammates.
- Assist with strategy to improve key relationships and processes for clients.
- Supports RAM at the most strategic clients in their territory including participating or presenting in Client engagement meeting or regular Staff meetings.
- Grow knowledge and develop sales skills in order to present value propositions that drive growth through reorders or portfolio expansion at core client relationships.
- Troubleshoot client related issues, resolving either individually or collectively with the departmental teams.
- Identify and Lead various project management tasks
- Keep RAM informed about progress in various areas that impact the territory.
Requirements
- 2+ years of combined experience of managing client relationships, customer service, or related experience.
- Bachelor’s degree in business, marketing, or other related discipline.
- Excellent interpersonal and communication skills
- Excellent time management skills; organized and able to prioritize
- Motivated to take on additional workload volume and take on larger accounts with performance/experience.
- Ability to work independently and self-motivate
- Ability to multitask, work in a fast-paced environment
- Working knowledge of applicant tracking software programs
- Excellent Proficiency in Excel, Power point, Word, and Knowledge of Google workspace
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Professional development opportunities
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client relationship managementcustomer servicereportingdata analysisproject managementquality assuranceissue resolutiononboardinglegal documentationsales skills
Soft skills
interpersonal skillscommunication skillstime managementorganizational skillsself-motivationmultitaskingproblem-solvingleadershipstrategic thinkingclient engagement
