Customer Success Manager
Willowtree, LLC
Client Success Specialist
Meltwater
full-time
Posted on:
Location Type: Hybrid
Location: Charlotte • North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $44,000 - $58,000 per year
Job Level
Junior
About the role
- Manage a portfolio of Enterprise Premium Support clients.
- Handle day-to-day reactive requests by delegating tasks to Managed Services, Product Support, or addressing them directly as needed.
- Oversee completion of the customer's scope of work.
- Create "blueprints" for Searches and Dashboards to address complex client requirements.
- Monitor Enterprise support consumption within the portfolio and provide insights on key themes and challenges to the CSM and/or Program Manager.
- Work closely with the Program Manager to continually enhance enterprise support offerings.
- Support Program Manager in completing operational tasks necessary for software and/or service deliveries.
- Identify workflow inefficiencies or out-of-scope requests and support alignment among stakeholders regarding the scope of Enterprise support.
Requirements
- Bachelor’s degree or higher in any field.
- 1+ years' experience in B2B client support, preferably within the SaaS industry.
- Proficiency in at least one major business domain area (e.g., Retail, Consumer Goods, Government, Communications, Media, Tech Health, Life Sciences, Financial, Agency).
- Strong analytical skills.
- Demonstrated capability to communicate, present, and influence across all organizational levels.
- Cross-functional collaboration skills.
- Experience with large-scale enterprise implementations.
- Proficient in Boolean logic and data structuring methodologies.
- Excellent written and verbal communication skills in English.
- Willingness to work a hybrid schedule (in office 3 days a week).
- Ability to legally work in the country of hire.
Benefits
- Flexible paid time off that allows you to have an enhanced work-life balance.
- Excellent medical, dental, and vision options.
- Complimentary CalmApp subscription for you and your loved ones.
- Energetic work environment with a hybrid work style.
- Inclusive community and ongoing professional development opportunities.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
B2B client supportSaaSBoolean logicdata structuring methodologieslarge-scale enterprise implementations
Soft skills
analytical skillscommunicationpresentationinfluencecross-functional collaborationwritten communicationverbal communication
Certifications
Bachelor’s degree