Director, Customer Success Operations
ORBCOMM
IoT
Senior Customer Success Manager – Public Sector
Genesys
full-time
Posted on:
Location Type: Hybrid
Location: North Carolina, Virginia, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $98,200 - $182,400 per year
Job Level
Senior
About the role
- Lead a portfolio of strategic accounts, serving as the primary point of contact and trusted advisor.
- Orchestrate seamless collaboration between Professional Services, Support, Product, and Sales teams.
- Drive regular Quarterly Business Reviews to showcase value delivery and growth opportunities.
- Develop and execute customer success plans aligned with clients' business objectives.
- Proactively identify and coordinate resolution of customer needs through cross-functional partnerships.
- Monitor customer health metrics and drive adoption of solutions.
- Manage a portfolio of enterprise customers as their primary business point of contact, providing high-touch engagement throughout their CX journey.
Requirements
- 6+ years of Customer Success Management experience.
- Bachelor’s degree in business management or related field required.
- Proven track record of managing enterprise customer relationships.
- Strong business acumen with demonstrated ability to understand customer objectives.
- Excellence in cross-functional collaboration and stakeholder management.
- Experience preparing and delivering executive-level presentations.
- Proficiency with CRM systems and customer success platforms.
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer Success ManagementEnterprise Customer Relationship ManagementBusiness AcumenCross-Functional CollaborationStakeholder ManagementExecutive-Level Presentations
Soft skills
LeadershipCommunicationProblem SolvingStrategic Thinking
