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Customer Support

• Respond to customer inquiries by phone and email in English and German
• Provide timely and effective resolution of customer issues and complaints
• Manage and prioritize customer service tickets to ensure quick resolution
• Provide customers with information about products and services
• Document customer interactions and maintain accurate records
• Collaborate with other departments to resolve complex customer issues
• Participate in training and continuous learning to stay up to date on product knowledge and customer service best practices

Customer Service Representative – English, German

• Beantwortung von Kundenanfragen per Telefon und E-Mail auf Englisch und Deutsch
• Zeitnahe und effektive Lösung von Kundenproblemen und -beschwerden
• Verwaltung und Priorisierung von Kundenservice-Tickets, um eine schnelle Lösung sicherzustellen
• Bereitstellung von Informationen über Produkte und Dienstleistungen für Kunden
• Dokumentation von Kundeninteraktionen und Pflege genauer Aufzeichnungen
• Zusammenarbeit mit anderen Abteilungen zur Lösung komplexer Kundenprobleme
• Teilnahme an Schulungen und kontinuierlichem Lernen, um auf dem neuesten Stand des Produktwissens und der besten Praktiken im Kundenservice zu bleiben

Sachbearbeiter Kundenservice – Englisch, Deutsch

Account Manager

• Manage and grow corporate and Fortune 500 clients (primarily English-speaking) to ensure long-term partnerships and high customer satisfaction
• Serve as the main point of contact for key accounts, including program oversight, handling inquiries, escalations and strategic discussions
• Identify new business opportunities within existing accounts and execute up‑ and cross‑selling strategies
• Analyze customer needs and develop tailored solutions to maximize client success
• Work closely with internal teams (Sales, Product Management, Customer Service) to ensure seamless support and excellent service
• Prepare reports and analyses on customer performance, contract administration and revenue development
• Continuously monitor the market, analyze competitor activity and adapt strategy to current customer requirements

Account Manager – Corporate & Fortune 500

Bookkeeper

• Processing ongoing bookkeeping and accounting
• Coding, reviewing and posting incoming invoices
• Processing electronic bank statements
• Handling travel expense and credit card reconciliations
• Fixed asset accounting
• Managing recurring entries and accruals
• General account reconciliation
• Assisting in the preparation of monthly and annual financial statements according to HGB

Accountant / Bookkeeper

• Manage and develop relationships with Corporate and Fortune 500 clients (primarily English speaking), ensuring high levels of satisfaction and long-term partnerships
• Act as the primary point of contact for key clients, overlooking each program, handling inquiries, escalations, and strategic discussions
• Identify new business opportunities within existing accounts and drive upselling and cross-selling initiatives
• Analyze client needs and offer tailored solutions to maximize customer success
• Collaborate closely with internal teams (Sales, Product, Customer Service) to ensure seamless client support and service delivery
• Provide reports and insights on client performance, contract management, and account growth
• Stay up to date with industry trends, competitor activities, and client needs to proactively adapt strategies

Account Manager – Corporate Clients, Key Accounts

Procurement

• Mitarbeit in der Verwaltung und Abwicklung der Abbuchungen von Dauerverträgen
• Unterstützung bei allgemeinen administrativen Aufgaben
• Vertragsverwaltung und -überwachung von Bestandskunden
• Selbstständige Korrespondenzführung
• Geschickter Umgang mit Excel für verschiedene Aufgaben
• Aktualisierung und Pflege von Stammdaten

Customer Service Representative – English, German

Sachbearbeiter Kundenservice – Englisch, Deutsch

Account Manager – Corporate & Fortune 500

Accountant / Bookkeeper

Account Manager – Corporate Clients, Key Accounts

Sachbearbeiter im Vertragsmanagement, m/w/d