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Customer Service Representative – English, German
medic assistCustomer Service Representative supporting technical solutions for heart safety at Medic Assist GmbH. Responding to customer inquiries in English and German and collaborating with teams to improve service.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates fluency in English and German while providing exceptional customer service through effective communication, problem-solving, and collaboration. Proficient in managing customer inquiries and utilizing customer service software to enhance customer satisfaction.
Highest-signal resume keywords
Fluent In EnglishFluent In GermanCustomer Service ExperienceProblem-Solving SkillsCustomer Service Software Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong Communication SkillsInterpersonal SkillsAttention To DetailAbility To Manage Multiple TasksAbility To Work Independently
Tools & Technologies
Customer Service Software
Industry Keywords
Customer InquiriesCustomer IssuesCustomer ComplaintsProduct KnowledgeCollaboration
About the role
Key responsibilities & impact- Respond to customer inquiries by phone and email in English and German
- Provide timely and effective resolution of customer issues and complaints
- Manage and prioritize customer service tickets to ensure quick resolution
- Provide customers with information about products and services
- Document customer interactions and maintain accurate records
- Collaborate with other departments to resolve complex customer issues
- Participate in training and continuous learning to stay up to date on product knowledge and customer service best practices
Requirements
What you’ll need- Fluent in English and German
- Professional experience in customer service or a related field
- Strong communication and interpersonal skills
- Ability to manage multiple tasks and prioritize effectively
- Excellent problem-solving skills and attention to detail
- Experience using customer service software and tools
- Ability to work independently and as part of a team
Benefits
Comp & perks- A secure position in a globally growing company in the medical technology / IoT growth market — full-time permanent employment
- An interesting and varied role within a friendly team
- Very good public transport connections and company transit passes at discounted rates
- Flexible working hours with flextime options
- Possibility to work from home by arrangement
- Modern office including air conditioning
- Company-sponsored training and development
- Company events
- Free beverages
- Free parking
- Employee discounts