MedAire

Sales Operations Manager

• Partnering with sales leadership to identify performance opportunities and provide data-driven insights
• Supporting and enabling the sales organization by providing guidance, training, and operational support
• Owning sales reporting, KPI tracking, forecasting support, and performance analysis
• Evaluating, redesigning, and standardizing operational workflows
• Identifying and implementing automation and AI-enabled solutions to improve productivity
• Collaborating with Finance, Marketing, HR, IT, and Training teams

Sales Operations Manager, B2C

• Partnering with sales leadership to identify performance opportunities, provide data-driven insights, and support strategic initiatives that improve sales outcomes
• Owning sales reporting, KPI tracking, forecasting support, and performance analysis across conversion, attendance, revenue, productivity, and product performance metrics
• Evaluating, redesigning, and standardizing operational workflows to improve efficiency, scalability, accuracy, and overall sales support effectiveness
• Identifying, evaluating, and implementing automation and AI-enabled solutions that improve productivity, reduce manual effort, and modernize Sales Operations workflows
• Collaborating with Finance, Marketing, HR, IT, and Training teams to align systems, processes, and initiatives that impact sales performance and operational execution
• Providing oversight of compensation validation, operational workflows, and Sales Operations priorities while influencing cross-functional execution and fostering a culture of accountability, ownership, and continuous improvement

Account Executive

• Partner with your territory’s top benefits brokers to secure group agreements as a company-paid, or payroll-deducted benefit to eligible employees
• Making the market and owning the business in the defined territory
• Developing key broker and consultant partnerships
• Meeting and exceeding ambitious annual targets with a dual focus on growing total premiums and membership unit volume
• Creating effective group-specific sales and marketing plans
• Traveling regularly across the territory

Regional Sales Executive – Group Benefits

Business Operations

• Leading day-to-day operations across Billing & Collections, Consumer Services, Group Services, and Partner Services while maintaining strong service levels, operational performance, and accountability across all functions.
• Driving process improvement and operational redesign initiatives that translate business priorities into scalable workflows, operational processes, and service delivery models.
• Establishing and managing operational metrics, workforce planning models, productivity targets, and governance cadences across multiple service teams and managers.
• Partnering closely with Technology, Data, Finance, Sales, Marketing, Legal, Human Resources, and Customer Engagement leaders to support operational readiness, platform stabilization, and ongoing process optimization.
• Coaching and developing operational leaders while strengthening organizational structure, role clarity, accountability, and succession planning capabilities.
• Leading change management efforts with transparency and discipline while balancing operational continuity with long-term transformation objectives.

Senior Director, Business Operations

Artificial Intelligence

• Build production AI solutions using Claude Code, Claude Cowork, MCP servers, RAG pipelines.
• Work across operational departments (sales, claims, member experience, ops, cyber, finance).
• Prototype fast, demo monthly, ship continuously.
• Contribute to an internal AI marketplace.
• Participate in hackathons, demo days, and a builder culture that treats experimentation as the job.

Sales Operations Manager, B2C

Sales Operations Manager, B2C

Regional Sales Executive – Group Benefits

Senior Director, Business Operations

AI Fellow