Mears Group, Inc.

Business Intelligence Developer

• The Business Intelligence Analyst will be responsible for managing and analysing data from multiple sources, developing reporting solutions and providing actionable insight to support business performance and service improvement.
• Collect and organise data from databases, data lakes, surveys and reports.
• Analyse data to identify trends, patterns and insights that inform decision making.
• Develop and maintain data models and reporting solutions to track and manage performance.
• Create and present data driven reports to support management and operational teams.
• Collaborate with departments to gather data relevant to housing maintenance operations.
• Conduct root cause analysis and provide recommendations to improve service quality and efficiency.
• Support the development of predictive models and forecasting related to maintenance needs.
• Contribute to best practice management of central data stores and data assets.

Business Intelligence Analyst

Financial Planning and Analysis

• This is a high impact role working directly with senior operational and commercial leaders.
• You will drive financial discipline, improve commercial outcomes, and support strategic decision making through clear, evidence based financial insight.
• Act as a trusted commercial and financial business partner to branch leadership, developing a strong understanding of operational processes, contract structures, and key commercial drivers.
• Take ownership of financial performance, actively challenging operational teams on delivery against commercial terms, financial targets, and operational KPIs.
• Produce high quality commercial and financial management information, including monthly performance reviews supported by clear and insightful commentary.
• Identify, quantify, and communicate risks and opportunities against annual targets, ensuring corrective actions are understood and implemented.
• Lead the production of rolling forecasts and annual budgets, ensuring assumptions are robust, transparent, and aligned to operational delivery plans.
• Support commercial contract activity including pricing reviews, contract variations, repricing exercises, and tendering opportunities.
• Ensure financial and commercial information is clearly communicated to non-financial stakeholders, enabling informed decision making at all levels.

Finance and Commercial Manager

Customer Success Manager

• Be the first point of contact for customer complaints and enquiries (phone, email, and other channels)
• Listen carefully, understand the issue, and help find the right solution
• Use our systems to log and track customer interactions
• Work with internal teams to resolve issues quickly and effectively
• Keep customers updated throughout the process — no one likes being left in the dark
• Meet service targets while maintaining high customer satisfaction
• Help build positive relationships across the business

Customer Success Advisor

Administration

• Supporting a geographically dispersed Procurement team across the UK
• Providing high-quality administrative support to ensure procurement processes run smoothly and efficiently
• Responsible for a range of administrative activities that support Procurement Advisors in their day-to-day work
• Chasing compliance documentation
• Booking and coordinating meetings
• Updating internal systems and trackers
• Downloading, managing and storing procurement documentation
• Maintaining accurate records in line with governance and data protection requirements
• Monitoring shared inboxes and ensuring actions are followed up in a timely manner
• Supporting continuous improvement of administrative processes

Business Intelligence Analyst

Finance and Commercial Manager

Customer Success Advisor

Administrator