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Resident Welfare Officer
Mears Group, Inc.Resident Welfare Officer assisting vulnerable individuals to avoid homelessness and supporting them to secure stable housing. Responsibilities include case management and service user engagement.
About the role
Key responsibilities & impact- Support the delivery of a new service designed to help vulnerable individuals avoid homelessness and transition into settled accommodation.
- Provide support to service users, helping them manage interim housing and access the resources they need to move forward.
- Manage your own diary and property portfolio.
- Carry out property inspections.
- Raise work orders for repairs (including void properties) and follow up on completed work.
- Balance administrative responsibilities with direct support work.
- Maintain regular contact with service users through face-to-face visits and telephone calls.
- Encourage engagement with appointments and support services.
- Assist with appointments and referrals, including providing fallback support where necessary.
- Help service users find and secure appropriate accommodation.
- Arrange food parcels and ensure access to essential resources.
- Assess individual and family needs and identify appropriate support packages to maintain independence.
- Contribute to a front-line team supporting vulnerable individuals, including those affected by homelessness, drug misuse, mental health challenges, trafficking, and offending histories.
- Incident reporting where welfare concerns occur and identify any safeguarding issues.
- Clean void properties to turn around.
Requirements
What you’ll need- Demonstrable experience in a similar role within housing, support, or welfare services
- Strong communication skills with both clients and colleagues
- Ability to manage conflict and challenging situations effectively
- Proficiency in Microsoft Office and general IT competence
- Ability to work independently and use your own initiative
- Good understanding of local support services and housing pathways
- Strong focus on safeguarding
- Strong time management and ability to balance competing priorities
- A full UK Driving Licence (essential for travel between properties and appointments)
- Naturally supportive, trustworthy, empathetic, and patient approach
- Resilience, teamwork
- Strong organisational skills and attention to detail
- Flexible to travel across the Northeast where required
Benefits
Comp & perks- 25 days annual leave plus bank holidays
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
- Family friendly policies
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Property InspectionsWork Order ManagementAssessment Of Individual NeedsConflict ManagementTime Management
Soft Skills
EmpathyResilienceTeamworkTrustworthinessPatience