Housing Officer

Mears Group, Inc.

Housing Support Officer joining Mears Group to assist asylum seekers with their right-to-work applications. Delivering housing management and support services while ensuring compliance and welfare.

Posted 6/25/2026full-timeNewcastle upon Tyne • 🇬🇧 United KingdomMid-LevelSenior💰 £29,856 per yearWebsite

About the role

Key responsibilities & impact

Deliver a high-quality housing management and support service to service users
Manage a portfolio of homes within an assigned region, ensuring properties are maintained to contractual standards
Safeguard the welfare and wellbeing of all service users
Coordinate move-ins, move-outs, voids, and inspections
Monitor compliance with key performance indicators
Identify and manage risks
Conduct regular assessments and engagement to identify service users’ support needs
Provide advice and assistance while working collaboratively with internal teams, external agencies, care providers, and community organisations

Requirements

What you’ll need

Support asylum seekers throughout their application process, ensuring welfare and safeguarding needs are met
Provide practical and emotional support to individuals and families
Identify needs and put in place support packages to promote independence
Work with vulnerable and diverse client groups, including those with mental health needs or challenging behaviours
Carry out risk assessments and maintain accurate records for audits and compliance
Communicate effectively with colleagues, service users, local authorities, and partner organisations
Maintain professional boundaries while being approachable, empathetic, and supportive
Work independently, showing resilience and initiative
Flexible and willing to travel between sites
Hold a full UK driving licence

Benefits

Comp & perks

25 days annual leave plus bank holidays
Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
Family friendly policies
Company Vehicle and Fuel Card
Access to EAP Counselling sessions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

risk assessmentscompliance monitoringportfolio managementcontractual standards maintenancesupport package developmentrecord keepingkey performance indicators

Soft Skills

communicationempathyresilienceinitiativecollaborationapproachabilityflexibility

Certifications

full UK driving licence