Customer Success Specialist

Mears Group, Inc.

Customer Success Specialist focused on enhancing customer experience and stakeholder relationships in a remote role with regular travel. Supporting continuous improvement across services in the UK.

Posted 7/3/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSenior💰 £29,000 - £32,000 per yearWebsite

About the role

Key responsibilities & impact

Oversee and analyse customer feedback through engagement platforms, producing monthly reports and identifying improvements
Act as contract champion for social value activities, ensuring alignment with client objectives
Own and develop the customer excellence strategy, linking engagement and social value initiatives
Build and maintain strong relationships with key stakeholders across all levels
Analyse KPIs, audit results and feedback to identify and drive improvements
Represent the customer function at senior meetings and client engagements
Promote positive stories and develop case studies to support business initiatives
Deliver customer induction and ongoing training programmes to colleagues
Support contract bids, mobilisation, and accreditation processes
Ensure customer policies and procedures are consistently applied across contracts

Requirements

What you’ll need

Educated to A Level standard or equivalent
Experience in Insight survey analysis and producing reports
Background within a service-led environment
Advanced skills in CRM systems, Microsoft Word, Excel and PowerPoint
Proven experience managing customer interactions and engagement
Strong training and coaching capability
Excellent influencing and presentation skills
Ability to build effective relationships at all levels
Strong communication skills with the ability to manage complex situations
Ability to manage multiple priorities in a fast-paced environment
Flexible and adaptable approach to achieving objectives
Full UK driving licence

Benefits

Comp & perks

25 days annual leave plus bank holidays
Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
Family friendly policies
Access to EAP Counselling sessions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Insight Survey AnalysisReport ProductionCustomer EngagementKPI AnalysisContract Management

Soft Skills

Influencing SkillsPresentation SkillsCommunication SkillsRelationship BuildingAdaptability

Certifications

A Level Education or EquivalentFull UK Driving Licence