Senior Technical Support Specialist
Conversica
ServiceNowSQL
Junior Supply Chain Analyst
MDD Forensic Accountants
full-time
Posted on:
Origin: • 🇮🇳 India
Visit company websiteJob Level
Junior
Tech Stack
ServiceNow
About the role
- Manage and resolve supply chain service tickets using ServiceNow (SNOW) or similar ticketing systems.
- Support end-to-end onboarding activities, ensuring timely provisioning of hardware, software, and system access for new joiners.
- Manage leaver process activities including retrieval of IT assets and decommissioning of user accounts and services.
- Coordinate with internal teams (IT, Facilities, HR) and external vendors for smooth delivery of supply chain services.
- Maintain accurate records and tracking logs related to procurement, asset allocation, and ticket resolutions.
- Monitor ticket queues, prioritize tasks based on SLA and urgency, and escalate issues as needed.
- Monitor and analyze supply chain data to provide insights for decision-making, supporting inventory management, order fulfillment, and demand planning.
- Troubleshoot and resolve system-related issues impacting supply chain operations, coordinating with IT support as necessary.
- Work closely with cross-functional teams, including procurement, logistics, and finance, to ensure alignment and support for supply chain initiatives.
- Participate in initiatives to drive continuous improvement in supply chain operations, leveraging data-driven insights.
- Objectives: Deliver SLA compliance; improve processes; communicate effectively with stakeholders; reduce IT contract renewal spend versus budget.
Requirements
- Bachelor’s degree in supply chain, Business Administration, Information Technology, or a related field.
- 0–2 years of relevant experience in supply chain, IT support, or asset management roles.
- Basic understanding of ticketing tools; ServiceNow (SNOW) experience preferred.
- Knowledge of onboarding and leaver management processes.
- IT Experience: Understanding of IT hardware, Software and Telecoms
- Strong communication and stakeholder management skills.
- Good analytical and problem-solving abilities.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Ability to manage multiple tasks efficiently and work effectively under pressure.
