Supply Chain

• Manage and resolve supply chain service tickets using ServiceNow (SNOW) or similar ticketing systems.
• Support end-to-end onboarding activities, ensuring timely provisioning of hardware, software, and system access for new joiners.
• Manage leaver process activities including retrieval of IT assets and decommissioning of user accounts and services.
• Coordinate with internal teams (IT, Facilities, HR) and external vendors for smooth delivery of supply chain services.
• Maintain accurate records and tracking logs related to procurement, asset allocation, and ticket resolutions.
• Monitor ticket queues, prioritize tasks based on SLA and urgency, and escalate issues as needed.
• Monitor and analyze supply chain data to provide insights for decision-making, supporting inventory management, order fulfillment, and demand planning.
• Troubleshoot and resolve system-related issues impacting supply chain operations, coordinating with IT support as necessary.
• Work closely with cross-functional teams, including procurement, logistics, and finance, to ensure alignment and support for supply chain initiatives.
• Participate in initiatives to drive continuous improvement in supply chain operations, leveraging data-driven insights.
• Objectives: Deliver SLA compliance; improve processes; communicate effectively with stakeholders; reduce IT contract renewal spend versus budget.

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