MCI

Remote Customer Service Representative

MCI

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $14 per hour

Job Level

SeniorLead

About the role

  • MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.\n
  • We are seeking a dedicated and customer-focused Customer Service Representative to join our team.\n
  • In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience.\n
  • If you have excellent communication skills, a problem-solving mindset, and the ability to thrive in a high-energy setting, we encourage you to apply.\n
  • To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Requirements

  • Must be 18 years of age or older\n
  • High school diploma or equivalent\n
  • Excellent organizational, written, and oral communication skills\n
  • The ability to type swiftly and accurately (20+ words a minute)\n
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)\n
  • Basic understanding of Windows operating system\n
  • Highly reliable with the ability to maintain regular attendance and punctuality\n
  • The ability to evaluate, troubleshoot, and follow-up on customer issues\n
  • An aptitude for conflict resolution, problem solving and negotiation\n
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)\n
  • Ability to multi-task, stay focused and self-manage\n
  • Strong team orientation and customer focus\n
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent\n
  • Excellent interpersonal skills and the ability to build relationships with your team and customers