May Mobility

DevOps Engineer

• Release ownership and release execution end-to-end across:
• Major autonomy releases
• Incremental/performance releases
• Hotfix/safety patches
• Manage branching strategy, versioning, and release cut processes
• Drive release readiness and go/no-go decisions
• Partner cross-functionally with Autonomy, Infra, Validation, and Fleet Ops
• Act as a system owner for release readiness
• Investigate and resolve complex issues arising from:
• Software/hardware interactions
• Distributed systems behavior
• On-vehicle vs simulation discrepancies
• Develop deep understanding of:
• Sensor stack, middleware, autonomy stack
• Compute platforms, networking, configurations
• Be the go-to for:
• “Why does this fail in the real world?”
• “What changed between releases?”
• Enforce stage-gated release framework:
• Feature Complete → Code Freeze → Validation → Release Candidate
• Integrate validation signals:
• Simulation corpus results
• Regression testing
• Vehicle testing (HIL / on-road)
• Ensure safety-critical issues are identified, tracked, and gated
• Take initiative to find and permanently solve challenging system level issues caused by the interplay between different software and hardware components.
• Collaborate and lead system-wide improvements when working with other teams without having direct ownership or management responsibility.
• Assess and develop approaches that scale and improve performance in a variety of ways (e.g. CPU performance, memory usage, disk usage, network usage).

Senior Autonomy Release Engineer

Learning and Development

• Manage, coach, and support a team of Advanced Autonomous Vehicle Operators across multiple site locations, ensuring they adhere to the highest standards of safety and professionalism.
• Support onsite operations management personnel to ensure operators are maximizing autonomous capabilities while maintaining strict safety protocols.
• Review and audit operator reports regarding vehicle behavior, software errors, and disengagements to ensure feedback is clear, effective, and actionable for engineering teams.
• Foster a diverse and inclusive team environment, resolving conflicts and championing career development for direct reports.
• Apply Adult Learning Principles to design, implement, and update training programs.
• Develop and maintain a library of training reference materials, Standard Operating Procedures (SOPs), and job aids that are accessible and up-to-date.
• Mentor Advanced Operators on how to effectively train and develop peers, establishing a scalable peer-mentorship program.
• Administer the Learning Management System (LMS) to assign courses, track completion rates, and manage certifications.
• Analyze training performance metrics to identify knowledge gaps and areas for operational improvement.
• Collaborate with the Senior Training Manager to evolve the scope of the training program as the technology and fleet size grow.

Field Operations Training Manager

Support Engineer

• Investigate reported fleet issues for root cause, track and categorize common issues, and escalate when necessary to the Autonomy Software Engineering teams, which includes extensive reviewing of logged events from our Autonomous vehicles
• Help build the company’s knowledge base for site staff and other Autonomy Support Engineers
• Curate and manage datasets for Autonomy software development
• Analyze testing data to assist in Autonomy software development
• Aid in early autonomy software testing through simulation scenario development
• Provide insights and patterns for cases that are preventing autonomy and escalate as necessary
• Plan and create simulation scenarios that test for improved behavior with an emphasis on effective and efficient test plans
• Analyze and report simulation test outcomes, providing high quality and meaningful data analysis to assist in identifying software progressions and regressions
• Learn the self driving system (autonomous system functionality, subsystem behavior, error messages, etc.)
• Identify issues with tooling and suggest and implement process improvements
• Develop a comprehensive understanding of how to effectively identify suboptimal vehicle behavior utilizing logs collected by the Fleet and Testing teams

Senior Autonomy Support Engineer

Operations

• Ensure that operations follow rigorous safety guidelines; continuously develop a culture of safety that is beyond reproach
• Design and lead the implementation of scalable operational frameworks, protocols, and advanced performance reporting across multiple locations to systematically improve outcomes.
• Cultivate a high-performance, inclusive work environment, embody May Mobility values, and mentor and develop emerging leaders to establish a robust talent pipeline.
• Responsible for meeting financial goals and aligning spending with the operating budget across sites
• Ensure exceptional service for both customers and passengers
• Escalate technical and operational issues and advocate for safe solutions for sites
• Maintain thorough knowledge of current products and services to effectively influence and align stakeholders on operational strategies.
• Create and maintain consistent documented processes for all sites, and oversee execution of those processes
• Drive performance while maintaining safety and user experience
• Lead cross-functional initiatives to optimize end-to-end operational processes, ensuring multi-regional consistency and the adoption of best practices
• Serve as communication pipeline between site staff and other key stakeholders
• Develop and implement operational forecasting models to ensure optimal resource allocation and proactive site-level planning.
• Drive alignment across teams.
• Work closely with other leaders to ensure consistent processes and sharing of best practices

Senior Autonomy Release Engineer

Field Operations Training Manager

Senior Autonomy Support Engineer

Senior Manager, Customer Operations