Manager, AV Incident Management

May Mobility

Manager of AV Incident Management in autonomous vehicle operations at May Mobility. Leading incident response processes and developing safety protocols across operational sites.

Posted 6/15/2026full-timeRemote • Missouri • 🇺🇸 United StatesSeniorLead💰 $150,000 - $225,000 per yearWebsite

About the role

Key responsibilities & impact

Lead and continuously improve the incident management process across all AV operational sites, ensuring consistent, high-quality response to incidents of all severities.
Enable and support regulatory incident reporting, including NHTSA Standing General Order requirements and applicable state-level reporting, ensuring accurate and timely submissions.
Develop and maintain incident response standards, escalation frameworks, and operational protocols in alignment with May Mobility's safety case and risk management approach.
Design and lead a tiered incident response team structure that scales effectively with fleet growth, balancing full-time and contract resources to maintain coverage and quality.
Serve as the primary point of contact for regulators, first responders, and partners during significant incidents, coordinating response and communications in partnership with Legal and Safety leadership.
Work cross-functionally with Safety, Engineering, Legal, and Operations to ensure incidents drive systemic improvement, not just resolution.
Develop and lead the talent within the incident management team, building a clear career pathway and ensuring the team has the skills and capacity to meet operational demands.
Provide regular reporting to senior leadership on incident trends, team performance, and emerging risks.

Requirements

What you’ll need

7+ years of experience in incident management, safety operations, or crisis management within an autonomous vehicle, aviation, rail, or similarly regulated industry.
Direct experience owning regulatory incident reporting to federal or state transportation authorities.
Demonstrated experience designing and implementing escalation structures and on-call coverage models for 24/7 operations.
Proven track record working across Safety, Engineering, Legal, and Operations functions at a senior level.
Experience building and leading small, high-performing teams in a fast-paced operational environment.

Benefits

Comp & perks

Comprehensive healthcare suite including medical, dental, vision, life, and disability plans. Domestic partners who have been residing together at least one year are also eligible to participate.
Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available.
Rich retirement benefits, including an immediately vested employer safe harbor match.
Generous paid parental leave as well as a phased return to work.
Flexible vacation policy in addition to paid company holidays.
Total Wellness Program providing numerous resources for overall wellbeing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

incident managementregulatory incident reportingescalation structureson-call coverage modelssafety operationscrisis managementoperational protocolsincident response standardsreportingrisk management

Soft Skills

leadershipcross-functional collaborationteam developmentcommunicationproblem-solvingstrategic thinkingorganizational skillstalent managementperformance managementadaptability