Maxor National Pharmacy Services, LLC

Manager

• Develop business, industry, competitive, client, and technical knowledge to formulate pricing strategy, and to execute financial modeling of comprehensive pricing strategies
• Consult with internal leaders and departments to coordinate relevant cross functional activities in support of network performance management efforts to maximize the organization’s competitive position
• Execute and implement dynamic pricing strategies in response to market fluctuations to provide competitive, profitable, and best of class pricing offers
• Collaborate with the Underwriting team to provide recommendations on pricing and negotiation strategy to achieve revenue, support re-pricing process, profitability targets, and margin retention, for new and existing customers
• Support VytlOne consulting opportunities related to MAC / Network pricing including, but not limited to: generating financial models to reprice claims and calculate MAC pricing provide insights on proposals assist in implementation strategies
• Build process to validate data transmissions for accurate adherence to our rate guidelines and MAC prices
• Establish, maintain, and adjust as necessary a MAC pricing algorithm in coordination with company strategy, contractual financial obligations, market conditions, and adherence to state MAC laws
• Develop understanding of claim adjudication pricing parameters and lead process development to automate network / MAC builds and pricing adjustments while incorporating QA validation
• Oversee the MAC Appeals process ensuring proper intake and response to all appeals in accordance with applicable MAC Appeal laws
• Develop and maintain MAC reference file to track and support MAC setups inquires
• Provide Pharmacy Audit support and develop a process to track Audit findings and coordinate those findings with Finance
• Build and maintain claim re-pricing process that forecasts Pharmacy, Client, and Member pricing impact
• Coordinate with VytlOne Rebate team in process review / development in effort to optimize rebate pricing strategies
• Identify gaps in current processes and provide / implement recommendation to streamline efficiencies and quality
• Assist in the creation and support of a process to intake, catalog, and respond to Network Disruption and Access requests
• Provide as needed support and training for process development tools (such as Alteryx) – as well as support of automation implementation strategies - to bolster VytlOne's automation efforts
• Promptly report any allegations of impropriety to the Compliance Department. Comply with Maxor’s Ethical Business Conduct policy and Maxor’s Compliance Program. Remain free from exclusion under the OIG and SAMS Medicare/Medicaid lists.
• Complete required training, as assigned, within the established timeframes.
• Must be able to cope with the mental and emotional stress of the position.
• Ensure staff is informed of product upgrades or enhancements in a timely manner.
• Hire and train competent staff.
• On a biweekly basis, verify departmental timesheets for departmental employees ensuring the timesheets are accurate based on the work-schedule and necessary corrections are done prior to timely Payroll submission.
• Develop and mentor departmental staff by providing career coaching; motivate departmental staff, individually and as a group; understand and support diversity; and establish an effective team.
• Conduct initial and annual performance evaluations.
• Promote teamwork; discipline staff when warranted.

Manager, Mac and Process Development

Data Analyst

• Define and execute the enterprise analytics and BI strategy aligned with business objectives.
• Partner with executives across pharmacy operations, PBM, specialty, and retail to deliver actionable insights.
• Champion a data-driven culture across the enterprise.
• Lead adoption and optimization of modern data technologies: Azure, Databricks, Power BI, Alteryx, and related tools.
• Oversee data integration, governance, and architecture to ensure scalable and secure analytics solutions.
• Drive automation and self-service analytics to empower business teams.
• Build, mentor, and inspire a high-performing analytics and BI team.
• Develop and retain high-caliber talent, foster an inclusive environment, and create clear career pathways.
• Implement robust professional development programs to continuously upskill team members.
• Lead teams in engaging with business partners to identify opportunities, build compelling business cases, and prioritize initiatives that maximize ROI.
• Effectively manage multiple high-priority projects, ensuring on-time, on-budget, and high-quality delivery.
• Partner with business leaders to develop solution roadmaps, training, and deployment plans that maximize adoption and business value.
• Foster a client-service mindset and position the team as a trusted partner and thought leader.
• Develop and implement data governance policies to ensure data accuracy, security, and regulatory compliance.
• Drive the cultural changes necessary to enable a continuous delivery model, with strong focus on automation and innovation.
• Ensure compliance with corporate policies, ethical standards, and applicable regulatory requirements.
• Build a culture of innovation, engagement, and accountability that positions the organization as an employer of choice.
• Inspire and motivate team members to achieve enterprise objectives while maintaining a focus on well-being and resilience.
• Deliver products and solutions that grow the business, improve productivity, reduce costs, and continuously enhance the user experience.

Senior Director, Data Analytics, Business Intelligence

Compliance

• Perform onsite pharmacy audits utilizing pharmacy compliance tools.
• Document and assess audit findings.
• Provide continual risk assessment in the area(s) of expertise.
• Escalate concerns as appropriate.
• Assist in the development, coordination, and execution of various initiatives.
• Research policies, laws, rules, & regulations, with assistance, and apply to appropriate setting.
• Investigate routine findings thoroughly.
• Review pharmacy practices and make recommendations to leadership on appropriate responses.
• Possess knowledge and experience to make decisions and judgments on sensitive, confidential issues.
• Seek ways to improve processes and propose changes effectively.
• Identify process/quality improvement opportunities that present risk to the organization.
• Educate team on regulatory requirements and best practices identified.
• Train entry-level associates.
• Perform other duties as required.
• Maintain regular attendance in accordance with established policies.
• Promptly report and escalate any allegations of impropriety appropriately.
• Comply with VytlOne Code of Conduct and Business Ethics policy and Compliance Program.
• Remain free from exclusion under the OIG and SAMS Medicare/Medicaid lists.
• Complete required training, as assigned, within the established timeframes.

Senior Compliance Associate

Director

• Lead the development and execution of operational strategies that align with the health system’s long-term goals.
• Collaborate with executive leadership to define key objectives, priorities, and performance targets.
• Design, develop, and manage the QBR process to evaluate business performance.
• Prepare comprehensive reports and presentations that summarize key insights, performance metrics, and progress against strategic initiatives.
• Establish and monitor key performance indicators (KPIs) and other operational metrics to measure efficiency, productivity, and effectiveness.
• Identify areas for operational improvement for health system’s pharmacy operations.
• Develop and maintain dashboards, scorecards, and other tools to track and report on operational performance.
• Lead change management efforts related to operational strategy and performance initiatives.
• Oversee resource allocation and budgeting for strategic initiatives.
• Identify potential risks associated with operational strategies and performance initiatives.
• Develop and deliver in-service training and education to staff members individually and in a group setting.

Director, Operational Performance

• Assist the Director of Operations to ensure the pharmacy provides optimal service and meets legal and accreditation/certification requirements
• Maintain daily operation of pharmacy department by supervising pharmacists and pharmacy technicians
• Ensure the pharmacy is adequately staffed during all hours of operation and schedule staff for routine, weekend, holiday, and on-call hours
• Provide technical and customer service training for pharmacy staff and hire/train competent staff
• Review and update drug-therapy guidelines, policies and procedures in conjunction with Director of Operations
• Provide drug information to physicians and nurses through direct contact or in-service programs
• Prepare and maintain reports and records as required by Director of Operations
• Maintain current knowledge of drug therapies and monitor drug therapy for contraindications, interactions, allergies, and appropriateness
• Provide patient information and counseling; maintain patient medication records
• Interpret and fill drug orders; compound and prepare I.V. admixtures (if applicable) and dispense prescriptions
• Participate in inventory control programs: ordering, inventorying, monitoring, and work inventory reports to maintain inventory and turns
• Maintain inventory and records of controlled drugs as required by law
• Ensure delivery of positive customer service and follow up on customer complaints
• Participate in performance improvement activities and departmental committees
• Conduct initial and annual performance evaluations; promote teamwork; discipline staff when warranted
• Verify departmental timesheets biweekly and report allegations of impropriety to Compliance Department
• Comply with Maxor’s Ethical Business Conduct policy and Compliance Program

Pharmacy Manager, PIC

• Oversee, plan, and direct all pharmacy activities including clinical services, performance improvements and regulatory compliance
• Supervise pharmacists, pharmacy technicians, and pharmacy clerks to maintain efficient and profitable operations
• Identify and implement operational efficiencies and standardization
• Ensure pharmacy is adequately staffed and schedule staff for routine, weekend, holiday, and on-call hours
• Provide technical and customer service training and serve as role model
• Maintain neat and organized pharmacy to support operational efficiency
• Provide drug information to physicians and nurses via direct contact or in-service programs
• Prepare and maintain reports and records as required
• Identify and implement internal controls to monitor and enforce compliance
• Maintain patient medication records and monitor drug therapy for contraindications, interactions and allergies
• Provide patient information and counseling; interpret and fill drug orders
• Leverage technology and automated systems to optimize departmental efficiencies
• Assure quality checks and balances are implemented and maintained
• Participate in programs, committees, meetings and quality improvement initiatives; serve as pharmacy subject matter expert
• Participate in inventory control programs including ordering, inventorying, monitoring and 340B compliance
• Assist with strategic planning and execute departmental goals
• Maintain inventory and records of controlled drugs as required by law
• Ensure positive customer service and follow up on complaints
• Participate in the development and implementation of the Performance Improvement Program
• Report allegations of impropriety to Compliance Department and comply with Ethical Business Conduct and Compliance Program
• Complete required training and ensure departmental staff training is completed
• Hire, train, mentor, evaluate, discipline and retain departmental staff; verify timesheets biweekly

Director of Outpatient Pharmacy

Customer Support

• Work in conjunction with the Operations Manager to assure compliance with service expectations and achievement of performance goals and objectives.
• Prepare reports and maintain records/maintain records as requested or required.
• Develop, implement, and deliver training programs for all levels of pharmacy personnel.
• Coordinate training schedule with members of management.
• Develop and maintain continual education support materials to assist the pharmacy staff in learning the specialized pharmacy systems.
• Confer with management, supervisors and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, and/or business technologies.
• Test trainees to measure progress and to evaluate effectiveness of training.
• Frequently report on progress of employees under guidance during training periods.
• Participates in the maintenance of corporate compliance and legal board of pharmacy inspection parameters.
• Monitor methods used by employees for Guardian Rx and/or POS and make on the spot corrections when needed.
• Assist employees with problems concerning “how to” perform specific tasks related to the pharmacy systems.
• Assists with staff training and the implementation of processes related to meeting accreditation standards including requirements for Continuous Quality Improvement, Performance Improvement projects, Quality Management, and compliance with all accreditation standards.
• Performs routine internal audits to monitor quality markers and various reporting metrics in order to improve pharmacy quality and audit performance and to maintain compliance with accreditation requirements.
• May serve as Performance Improvement Coordinator to support the pharmacy accreditation process for the pharmacy system and participates in all relevant discussions and meetings, which may include Performance Improvement, Quality Management, and/or Continuous Quality Improvement.
• Perform other job-related duties as required

Pharmacy Support Specialist

• Meet all pharmacy operations support needs of the pharmacies within the company• Manage training projects and documentation development for assigned applications• Monitor helpdesk and equipment needs, and general operations support• Develop and implement strategic initiatives to enable employees to develop competence in computer software and systems• Maintain positive relationships with pharmacy, clinical, management, and hospital staff as an ambassador of VytlOne• Work in conjunction with the Operations Manager to assure compliance with service expectations and achievement of performance goals and objectives• Prepare reports and maintain records as requested or required• Develop, implement, and deliver training programs for all levels of pharmacy personnel• Coordinate training schedule with members of management• Develop and maintain continual education support materials for specialized pharmacy systems• Confer with management, supervisors and employees to identify training needs and changes in policies, procedures, regulations, and/or business technologies• Test trainees to measure progress and evaluate effectiveness of training and frequently report on progress• Participate in maintenance of corporate compliance and legal board of pharmacy inspection parameters• Monitor methods used by employees for Guardian Rx and/or POS and make on the spot corrections when needed• Assist employees with problems concerning how to perform specific tasks related to pharmacy systems• Assist with staff training and implementation of processes related to accreditation, Continuous Quality Improvement, Performance Improvement projects, Quality Management, and compliance with accreditation standards• Perform routine internal audits to monitor quality markers and reporting metrics to improve pharmacy quality and maintain accreditation compliance• May serve as Performance Improvement Coordinator and participate in related meetings• Perform other job-related duties as required

Bilingual

• Greet customers and take prescription orders
• Convey empathy and understanding when handling customer service issues
• Operate the cash register by ringing up sales for customers
• Assist in keeping the pharmacy clean and the shelves stocked
• Answer the phone
• Input customer information into the computer system
• Support clinic-based, in-house pharmacy operations within Maxor's Bronx network

Pharmacy Technician, Spanish Speaker

Technical Project Manager

• Manages and oversees all aspects of a technology project to ensure it is completed on-time and within budget.
• Overall responsibility for managing scope, cost, schedule, internal staffing, vendors, and contractual deliverables.
• Develops detailed project plans.
• Implements and supports 3rd party applications.
• Monitors project milestones and generates periodic status reports.
• Evaluates and manages risk.
• Incorporates quality measures and standards to project deliverables.
• Possesses strong knowledge of technology and occasionally directed in several aspects of the work.

IT Project Manager

Marketing

• Lead and manage strategic marketing duties and projects, including pharmacy marketing communications, client relationships, and sales/implementation enablement.
• Ownership of key initiatives with visibility across the organization, including managing creative materials for pharmacies and maintaining material ordering portal.
• Develop marketing strategies for pharmacy openings and growth marketing and develop marketing guides for managed pharmacy clients.
• Work directly with clients to support their marketing collateral needs and act as dedicated partner for implementation team – main point of contact on behalf of the marketing organization.
• Support sales and implementation teams as they open and support health system and health center clients and their pharmacy locations.
• Create, execute and manage time sensitive and strategic marketing communications across all media: print, digital, and social for customers and prospects.
• Maintain client portal of marketing materials for all managed pharmacy locations.
• Schedule and coordinate business unit events throughout the year by aligning and managing stakeholders’ expectations, event logistics, and deadlines.
• Participate as an active member of the Marketing Department, completing assigned tasks efficiently and professionally.
• Execute special assignments and tasks.

Marketing Specialist, Managed Pharmacy

Operations

• The Health Center, Director of Operations assists the RVP of Operations, ensuring the pharmacies provide optimal services, meet all legal and accreditation/certification requirements, and comply with all applicable policies, procedures, codes and standards of Maxor National Pharmacy Services. The Director of Operations directly oversees assigned pharmacies in order to manage the quality and execution of pharmacy services in a comprehensive, collaborative manner; is accountable for all activities of the assigned pharmacies. Responsible for communicating and escalating any pharmacy needs and status to the Regional Vice President. May serve as PIC within the region as necessary. Provide general direction and leadership for all aspects of pharmacy functions in order to maintain efficient and profitable operations, high customer service and exceptional patient care. Identifies and implements operational efficiencies and standardization. Develop and mentor staff by providing career coaching; motivate individually and as a group; understand and support diversity; and establish an effective team. Discipline staff when warranted. Accountable for financial performance inclusive of the following: revenue, growth, patient acquisition and retention, margin, actual versus budget Align client satisfaction with RVP of Operations. As agreed to, addresses client concerns promptly, utilizing strong customer service skills. Executes solutions/resolutions as necessary. Participate in interviewing, hiring, orientation and onboarding; conduct initial and annual performance evaluations. Ensure the pharmacies are adequately staffed during all hours of operation. Ensure staff are trained and compliant with all applicable state and federal laws and regulations including but not limited to board of pharmacy regulations, local, state and federal regulations. Committed to meeting all expectations and requirements of Specialty Pharmacy operation and compliance including but not limited to URAC and ACHC standards as applicable. Accountable for technical and customer service training/communication for regional pharmacy staff. Promote communication and teamwork with operations staff, corporate team and client representatives. Ensure effective execution of all strategies/initiatives to meet company and client needs with a high standard of excellence, urgency and predictability. Ensure the implementation and maintenance of inventory control programs such as ordering, inventorying and monitoring as required by the RVP of Operations. Also compliance with 340B and DoD requirements as applicable. Prepare various reports and maintain records or supervise the maintenance of records as required or requested. Attend and participate in other programs, committees, meetings, and functions as required. Promptly report any allegations of impropriety to the Compliance Department. Comply with Maxor’s Ethical Business Conduct policy and Maxor’s Compliance Program. Remain free from exclusion under the OIG and SAMS Medicare/Medicaid lists. On a biweekly basis, verify departmental timesheets for departmental employees ensuring the timesheets are accurate based on the work-schedule and necessary corrections are done prior to Payroll submission. Complete required training and ensure the departmental staff training is completed as required. Maintain regular attendance in accordance with established policies. Perform other job-related duties as required.

Director of Operations, Health Center

Content Writer

• Understands and makes well-reasoned decisions; seeks ways to learn more and displays a greater understanding of their role in the department
• Requires minimal direction and takes the initiative to correct any issues
• Communicates effectively with others within the department and in other roles/functions
• Surge work schedule to meet proposal scheduled deadlines and work extended hours, weekends, and holidays pursuant with industry demands
• Create partnerships with all departments throughout the proposal process
• Work closely with multi-functional teams to develop a customer-specific proposal to completion
• Intermediate knowledge of project management processes, methodologies and tools
• Translate organizational vision into a project to completion and keep projects moving toward successful completion
• Assist with financial pricing analysis and review as needed
• Participate in the proposal process including capture planning, RFP analysis, development and review of the execution strategy, identification of proposal requirements, writing, proofing and editing
• Leverage industry and proposal experience to support continuous improvement of proposal presentation and effectiveness of design
• Ensure final approvals and reviews are completed including thorough review of final draft documents for accuracy, cohesiveness, content flow and organization, syntax/grammar, and format specifications
• Maintain confidentiality and identify and escalate potential gaps and risks to proposal and deliverables success
• Lead and mentor staff to improve skillset and career development and train new team members
• Promptly report any allegations of impropriety to the Compliance Department
• Comply with VytlOne’s Ethical Business Conduct policy and VytlOne’s Compliance Program
• Remain free from exclusion under the OIG and SAMS Medicare/Medicaid
• Complete required training, as assigned, within established timelines
• Perform other job-related duties as needed

PBM Proposal Writer

• The Health Center, Director of Operations assists the RVP of Operations, ensuring the pharmacies provide optimal services, meet all legal and accreditation/certification requirements, and comply with all applicable policies, procedures, codes and standards of Maxor National Pharmacy Services. The Director of Operations directly oversees assigned pharmacies in order to manage the quality and execution of pharmacy services in a comprehensive, collaborative manner; is accountable for all activities of the assigned pharmacies. Responsible for communicating and escalating any pharmacy needs and status to the Regional Vice President. May serve as PIC within the region as necessary.
• ESSENTIAL FUNCTIONS (These duties must be performed with or without reasonable accommodation. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position):
• 1. Provide general direction and leadership for all aspects of pharmacy functions in order to maintain efficient and profitable operations, high customer service and exceptional patient care. Identifies and implements operational efficiencies and standardization.
• 2. Develop and mentor staff by providing career coaching; motivate individually and as a group; understand and support diversity; and establish an effective team. Discipline staff when warranted.
• 3. Accountable for financial performance inclusive of the following: revenue, growth, patient acquisition and retention, margin, actual versus budget
• 4. Align client satisfaction with RVP of Operations. As agreed to, addresses client concerns promptly, utilizing strong customer service skills. Executes solutions/resolutions as necessary.
• 5. Participate in interviewing, hiring, orientation and onboarding; conduct initial and annual performance evaluations.
• 6. Ensure the pharmacies are adequately staffed during all hours of operation.
• 7. Ensure staff are trained and compliant with all applicable state and federal laws and regulations including but not limited to board of pharmacy regulations, local, state and federal regulations.
• 8. Committed to meeting all expectations and requirements of Specialty Pharmacy operation and compliance including but not limited to URAC and ACHC standards as applicable.
• 9. Accountable for technical and customer service training/communication for regional pharmacy staff.
• 10. Promote communication and teamwork with operations staff, corporate team and client representatives.
• 11. Ensure effective execution of all strategies/initiatives to meet company and client needs with a high standard of excellence, urgency and predictability.
• 12. Ensure the implementation and maintenance of inventory control programs such as ordering, inventorying and monitoring as required by the RVP of Operations. Also compliance with 340B and DoD requirements as applicable.
• 13. Prepare various reports and maintain records or supervise the maintenance of records as required or requested.
• 14. Attend and participate in other programs, committees, meetings, and functions as required.
• 15. Promptly report any allegations of impropriety to the Compliance Department.
• 16. Comply with Maxor’s Ethical Business Conduct policy and Maxor’s Compliance Program.
• 17. Remain free from exclusion under the OIG and SAMS Medicare/Medicaid lists.
• 18. On a biweekly basis, verify departmental timesheets for departmental employees ensuring the timesheets are accurate based on the work-schedule and necessary corrections are done prior to Payroll submission.
• 19. Complete required training and ensure the departmental staff training is completed as required.
• 20. Maintain regular attendance in accordance with established policies. Perform other job-related duties as required.

Director of Operations

Pricing Analyst

• Create and maintain custom data-mining queries to produce actionable insights for pricing and business strategy.
• Analyze pharmacy claims, drug pricing, rebate models, and utilization trends for internal teams and client reporting.
• Interpret complex pharmacy benefit structures and clearly communicate findings to varied audiences.
• Provide forecasting, reporting, and analytical support to senior management for strategic planning.
• Automate and streamline reporting to increase efficiency and reduce manual processes within PBM pricing operations.
• Contribute to Pricing operations by: Managing pricing appeals, coordinating with Maxor Specialty, and compiling data for automated processing.
• Executing weekly pricing tasks to ensure accuracy and implementation consistency.
• Gathering and preparing input data from pricing resources to support core processes.
• Documenting procedures to meet audit and compliance requirements.
• Execute dynamic pricing strategies in response to market changes to ensure competitive positioning and profitability.
• Collaborate with Pricing, Underwriting, Sales, and Account Management teams to evaluate and support new/existing client opportunities.
• Enhance financial models and streamline operational processes for greater accuracy and efficiency.
• Create and distribute ad hoc reports and financial models tailored to business needs.
• Develop tools for performance monitoring and key metric tracking across business units.
• Author and manage Standard Operating Procedures (SOPs) for custom and standardized tasks.
• Foster continuous improvement with a strong focus on operational excellence and process optimization.

Data and Pricing Analyst, PBM Pricing and Underwriting

Financial Planning and Analysis

• The Finance Manager plays a critical role in driving financial performance through strategic analysis, reporting, and collaboration with business unit leaders.\n• This position leads budgeting and forecasting processes, prepares monthly financial packages, and identifies opportunities for cost savings and growth.\n• The ideal candidate brings deep expertise in GAAP, advanced Excel and data tools, and excels in a fast-paced, remote-friendly environment.\n• Strong communication, leadership, and analytical skills are essential for mentoring staff and presenting insights to senior executives.\n• Position Location: remote-based within the Continental US.\n• Our Company Founded in 1926, Maxor is a leading, independent pharmacy solutions platform that improves prescription drug affordability and outcomes.\n

Manager, Mac and Process Development

Senior Director, Data Analytics, Business Intelligence

Senior Compliance Associate

Director, Operational Performance

Pharmacy Manager, PIC

Director of Outpatient Pharmacy

Pharmacy Support Specialist

Pharmacy Support Specialist

Pharmacy Technician, Spanish Speaker

IT Project Manager

Marketing Specialist, Managed Pharmacy

Director of Operations, Health Center

PBM Proposal Writer

Director of Operations

Data and Pricing Analyst, PBM Pricing and Underwriting

Finance Manager, Financial Planning and Analysis