FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Client Success Manager
Maxor National Pharmacy Services, LLCClient Success Manager focusing on operational excellence in VytlOne’s pharmacy solutions team. Leading cross-functional process improvement initiatives and managing vendor relationships remotely.
About the role
Key responsibilities & impact- Lead process improvement initiatives across the Client Services division to increase compliance, efficiency, and quality assurance.
- Identify, map, analyze, and redesign operational workflows; document current and future state processes with clear standards and controls.
- Continuously monitor existing processes for opportunities to reduce friction, standardize practices, and improve team performance.
- Maintain a complete and current library of process documentation for Client Services operations.
- Gather requirements, build project timelines, assign accountability, and drive completion of internal improvement initiatives.
- Lead high-priority, one-time client-facing projects in coordination with the Client Services team
- Oversee complex, cross-functional projects requiring coordination across Client Services, Operations, Finance, Clinical, and Marketing.
- Track and report on project status, risks, and outcomes to relevant stakeholders and leadership.
- Manage all aspects of third-party vendor relationships including procurement standards, contract compliance, onboarding, and ongoing operational oversight.
- Serve as the primary internal point of contact for vendor escalations and performance issues.
- Evaluate vendor performance against established standards and make recommendations for changes as needed.
- Create and maintain client- and member-facing marketing materials including PowerPoint presentations, flyers, brochures, and email communications.
- Ensure all materials reflect current VytlOne branding, product updates, and regulatory requirements.
- Develop and distribute internal Client Services communications as needed, including team announcements, product updates, and process change notifications.
- Comply with VytlOne’s Ethical Business Conduct policy and Compliance Program
- Promptly report any allegations of impropriety to the Compliance Department
- Remain free from exclusion under OIG and SAM Medicare/Medicaid lists
- Complete all required training within established timeframes.
Requirements
What you’ll need- Bachelor’s degree required, or equivalent combination of relevant education and applicable experience; degree in Business, Healthcare Administration, Operations Management, or a related field preferred.
- 2-3 years of progressive experience in account management, client services, healthcare solutions, or pharmacy benefit management.
- Familiarity with PBM operations including claims administration, benefit design, or plan sponsor support
- Experience working directly with or alongside account management teams in a client-facing or client-support capacity
- Understanding of the mid-market employer, health system, or TPA client landscape is a plus.
- 5+ years of experience leading process improvement initiatives, including identifying, mapping, analyzing, and streamlining operational workflows
- Demonstrated ability to gather project requirements, build timelines, document process flows, and drive implementation to completion
- Experience managing cross-functional projects with multiple internal and external stakeholders
- Familiarity with project management tools (e.g., Jira, Microsoft Project, or similar) and process documentation standards.
- Experience managing third-party vendor relationships including selection, onboarding, and ongoing oversight.
- Strong written and verbal communication skills; ability to present findings and recommendations to leadership and cross-functional teams.
- Skilled at translating operational complexity into clear documentation, process maps, and action plans.
- High attention to detail with strong organizational and prioritization skills in a multi-project environment.
- Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook) required; experience with CRM and reporting tools a plus.
- Ability to create and update professional client- and member-facing marketing materials including presentations, flyers, and email communications.
- Collaborative team player who works effectively across departments; comfortable navigating ambiguity and competing priorities.
- Self-directed with strong follow-through; capable of managing workload independently without close supervision.
Benefits
Comp & perks- Comprehensive mental health and wellbeing resources
- Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums
- Company-paid basic life/AD&D, short-term and long-term disability insurance
- Rx, dental, vision, other voluntary benefits, and FSA
- Employer-matched 401k Plan
- Industry-leading PTO plan
- And more!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
process improvementoperational workflowsproject managementvendor managementclaims administrationbenefit designprocess documentationdata analysistimeline managementquality assurance
Soft Skills
communication skillsorganizational skillsattention to detailcollaborationproblem-solvingleadershipself-directedprioritizationadaptabilitypresentation skills