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Director, Client Services
Maxor National Pharmacy Services, LLCDirector of Client Services leading account management professionals at VytlOne. Responsible for client retention and translating pharmacy benefit data into actionable strategies.
About the role
Key responsibilities & impact- Own the profitable renewal of assigned clients including strategy development, internal resource coordination, and external negotiation with plan sponsors and benefits consultants.
- Lead Annual Client Plans for each account: setting goals, identifying risk, documenting strategy, and driving execution.
- Proactively identify and address client retention risk; escalate high-risk situations with recommended action plans.
- Build and maintain trusted peer-level relationships with national and regional benefits consultants and brokers supporting the book.
- Monitor and manage book-level profitability, ensuring alignment with assigned thresholds and financial targets.
- Develop with assigned SAEs, annual pharmacy benefit performance analyses and strategic recommendations for each client.
- Directly supervise SAEs and AEs; set clear expectations, provide regular coaching, and conduct performance evaluations.
Requirements
What you’ll need- Bachelor’s degree required; advanced degree (MBA, PharmD, or health-related master’s) preferred.
- 7+ years of progressive experience in pharmacy benefit management, health plan account management, or a closely related healthcare setting.
- Minimum 3 years in a people management or team lead capacity.
- PBM industry experience is required.
- Experience managing TPA, coalition, or self-funded employer accounts is strongly preferred.
- Deep working knowledge of PBM contracting mechanics: pricing models (AWP, WAC, pass-through), rebate structures, formulary design, and performance guarantees.
- Strong relationship management skills with the ability to navigate complex multistakeholder environments (clients, consultants, internal operations)
- Proven ability to present financial and performance data to C-suite and benefits decisionmakers.
- Proficient in CRM platforms and account management reporting tools.
- Strong written and verbal communication skills; executive presence required.
- Highly collaborative; able to work across clinical, operations, finance, and marketing functions.
Benefits
Comp & perks- Comprehensive mental health and wellbeing resources
- Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums
- Company-paid basic life/AD&D, short-term and long-term disability insurance
- Rx, dental, vision, other voluntary benefits, and FSA
- Employer-matched 401k Plan
- Industry-leading PTO plan
- And more!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
pharmacy benefit managementaccount managementpeople managementPBM contracting mechanicspricing modelsrebate structuresformulary designperformance guaranteesfinancial data presentationstrategic recommendations
Soft Skills
relationship managementcommunication skillsexecutive presencecollaborationcoachingperformance evaluationrisk identificationnegotiationgoal settingtrust building
Certifications
Bachelor's degreeMBAPharmDhealth-related master's degree