Maximus

QA Engineer

• Lead the development and execution of our QA strategy across our applications
• Build and manage a high-performing QA team, establishing best practices and mentoring team members
• Design and implement automated testing frameworks that support our event-sourced architecture
• Collaborate with product and engineering teams during sprint planning to ensure quality is built into our development process
• Establish quality metrics and reporting mechanisms to track and improve system reliability
• Ensure testing coverage for HIPAA compliance and healthcare-specific requirements
• Create and maintain test plans for critical systems including prescription management, lab testing integrations, and payment processing
• Participate in sprint ceremonies and provide quality-focused input during backlog refinement

Lead Quality Assurance Engineer

Performance Marketing

• Take end-to-end ownership of campaign setup, management, and optimization across Google Ads (Search, YouTube, Discovery/Demand Gen) and Microsoft Ads. You will lead the transition of these responsibilities from our current agency partners
• Meticulously manage keyword strategy. You will move beyond simple broad match reliance to build robust negative keyword lists, structure high-intent ad groups, and maximize Quality Score to improve efficiency.
• Treat YouTube as a direct-response performance channel. You will collaborate with the creative team to iterate on video hooks, pacing, and CTAs based on retention rates and conversion data, not just vanity view metrics.
• Rigorous A/B testing of headlines, descriptions, and extensions, and landing pages.
• Utilize internal analytics and multi-touch attribution (MTA) tools alongside platform data to triangulate performance.
• Assist in the set-up and evaluation geo holdout tests to prove incrementality.
• Maintain visible work queues and rigorous reporting standards. You will prepare data for weekly paid media performance reviews to discuss budget shifts, CPA targets, and anomalies.

Paid Search Manager, SEM

Email Marketing Manager

• Build, manage, and optimize lifecycle campaigns in Braze across onboarding, activation, retention, winback, and upsell/cross-sell flows.
• Design and execute segmentation strategies using Braze audiences, custom attributes, and event data to deliver personalized messaging at scale.
• Create and manage Canvas flows (multi-step, multi-channel journeys) with proper branching logic, delays, and conversion tracking.
• Develop and maintain email templates using Braze's drag-and-drop editor and/or custom HTML/CSS, including dynamic content via Liquid templating and Connected Content.
• Run A/B and multivariate tests on subject lines, send times, content, and flow logic. Document results and iterate.
• Monitor deliverability metrics (inbox placement, bounce rates, spam complaints) and manage list hygiene, IP warming, and sender reputation.
• Set up and maintain Braze integrations with our data infrastructure (event tracking, user attribute syncing, webhook triggers).
• Build reporting dashboards and provide weekly/monthly performance readouts on key email KPIs: open rate, CTR, conversion rate, revenue attribution, churn impact.
• Ensure all email communications comply with CAN-SPAM, healthcare marketing best practices, and internal MLR review processes where applicable.
• Collaborate with creative, product, and growth teams to align email strategy with broader marketing and retention goals.

Braze Lifecycle, Email Marketing Specialist

• Take end-to-end ownership of campaign setup, management, and optimization across Google Ads (Search, YouTube, Discovery/Demand Gen) and Microsoft Ads.
• Meticulously manage keyword strategy.
• Treat YouTube as a direct-response performance channel.
• Rigorous A/B testing of headlines, descriptions, and extensions, and landing pages.
• Utilize internal analytics and multi-touch attribution (MTA) tools alongside platform data to triangulate performance.
• Assist in the set-up and evaluation geo holdout tests to prove incrementality.
• Maintain visible work queues and rigorous reporting standards.

Paid Search Manager

Customer Support

• Lead and develop a 25+ person CS team (onshore + offshore), building a strong leadership bench (managers, team leads).
• Establish clear performance standards, career ladders, and coaching/development/training programs.
• Own SLAs, KPIs (CSAT, NPS, resolution time, first contact resolution), and workforce management.
• Implement automation, macros, and tools to improve efficiency and scalability.
• Introduce QA programs, escalation frameworks, and training processes to standardize excellence.
• Serve as the voice of both the patient and CS reps cross-functionally, partnering with Product, Engineering, Clinical, and Supply Chain.
• Ensure a seamless, empathetic, and efficient experience across all patient touchpoints.
• Define and execute the vision for scaling CS and leveraging AI as we 2-3X patient volume.

Senior Manager, Customer Support

Community Manager

• Monitor and respond to customer feedback across BBB, Trustpilot, social media platforms, and Discord within 24 business hours (target: <12 hours)
• Craft empathetic, professional, HIPAA-compliant responses that address client concerns while maintaining Maximus's performance-driven brand voice
• Serve as the public face of Maximus customer care, setting the standard for how we engage with clients in visible forums
• Investigate service issues thoroughly and implement effective solutions including refunds, credits, and order expediting
• Guide clients through resolution processes with clear communication and follow-through
• Immediately escalate potential PR crises or viral negative posts to Operations Lead and Head of Marketing
• Provide regular sentiment trend reports highlighting patterns in customer feedback

Community & Brand Reputation Specialist

Full-stack Engineer

• Write and ship high quality code. Contribute across the codebase to complete entire features and changes with support from the rest of the team. Continuously invest in demonstrable quality and reliability of the system via unit tests, automated integration tests, TDD and refactoring. Keep data management and security in mind at all times to protect customer privacy.
• Contribute to a continuously improving engineering organization. Identify software quality, performance, and operational issues, including impediments to team-wide efficiency and work constructively with the team to address them. Define and improve our internal engineering standards and processes and exert positive influence on the objectives and tactics taken by the team.
• Contribute actively to product iteration and development to ensure the company delivers a compelling experience to its customers. Generate ideas and assess the associated options and tradeoffs for how they impact the growth of the business and customer experience. Work across functional teams (engineering, marketing, product, etc.) to translate business and product ideas into software designs and releases. Product & Project Management skills and experience are a plus.