Senior Product Manager, Patient Experience

Maximus

Senior Product Manager overseeing patient experience for telehealth company Maximus. Leading the post-purchase roadmap and improving digital and physical patient journeys.

Posted 7/3/2026full-timeRemote • New York • 🇺🇸 United StatesSenior💰 $130,000 - $160,000 per yearWebsite

About the role

Key responsibilities & impact

Own the post-signup product roadmap end to end: define the strategy, prioritize the backlog, and ship with your dedicated engineering pod and design partner
Improve the digital patient experience across provider messaging, check-ins, lab results, protocol content, and subscription management (pause, plan changes, payment recovery, cancellation)
Own the physical journey as a product surface: drive lab completion rates for at-home kits and Quest walk-in draws, and build the flows that keep patients synced with providers for controlled-substance protocols
Reduce avoidable churn by identifying and removing friction at the moments where patients stall: incomplete labs, missed provider syncs, delayed refills, confusing protocol transitions
Partner with the growth team on cross-protocol adoption, owning the in-product recommendation and enrollment experience while growth owns campaigns and offers
Define and instrument the metrics that matter: retention and LTV by protocol and cohort, lab completion rate, provider sync compliance, time-to-refill, and cross-protocol attach rate
Partner closely with our Care Team in our continuous voice-of-customer practice using our feedback aggregation across support conversations and community channels, and turn qualitative signal into roadmap decisions
Work daily with clinical operations, pharmacy partners, care team, and lifecycle marketing

Requirements

What you’ll need

5+ years of product management experience, with at least 2 years owning a consumer retention, engagement, or post-purchase surface
Experience in telehealth, healthcare, or another regulated consumer category, or demonstrated ability to ship quickly inside compliance constraints
A track record of moving retention or LTV metrics you can speak to specifically, including what worked, what didn't, and how you knew
Strong analytical fluency: you write your own queries, build your own dashboards, and are comfortable in tools like Looker and Amplitude
Experience working with operational and clinical stakeholders, not just engineering and design
Excellent written communication; our culture runs on clear documents and explicit tradeoffs

Benefits

Comp & perks

Competitive base salary – $130-160k
Equity in the form of stock options
Full Suite: Medical, Dental, Vision, Life Insurance
Flexible vacation/time-off policies
Liquidity of options whenever available
Extended options exercise window for loyal employees (3 months for every year of service; e.g. 1 year for 4+ year employees)

ATS Keywords

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Hard Skills & Tools

Product Roadmap OwnershipRetention Metrics AnalysisUser Experience ImprovementData QueryingDashboard Creation

Soft Skills

Excellent Written CommunicationCollaboration