MasterCorp, Inc.

Recruitment

• Manage the end-to-end recruitment process for both full-time and part-time positions, establishing rapport with candidates throughout the lifecycle.
• Cultivate and nurture candidate relationships to ensure exceptional customer satisfaction and adherence to quality standards.
• Conduct online searches, screen resumes, post job openings, schedule interviews, and collaborate with hiring managers.
• Coordinate and host recruitment events, forging partnerships with community organizations to diversify candidate pools.
• Uphold and enhance MasterCorp’s online presence, consistently aligning with brand guidelines.
• Provide comprehensive training to new managers on recruitment policies, procedures, and the utilization of iCIMS (Applicant Tracking System), along with fundamental interviewing and selection protocols.
• Generate regular recruiting reports for business stakeholders on a weekly and quarterly basis.
• Develop quarterly and annual hiring forecasts in alignment with organizational objectives.
• Demonstrate proficiency in understanding local employment trends, competition, and challenges within the designated area to advise hiring managers effectively.
• Conduct periodic reviews with both hiring managers and candidates to ensure alignment and satisfaction.
• Offer support to managers at all levels in accordance with company protocols, while also advising them on recruitment best practices.
• Achieve and surpass agreed-upon Key Performance Indicators (KPIs) including candidate outreach, interviews, time-to-fill, hires, and sourcing effectiveness.
• Stay abreast of the latest interview techniques, regulatory requirements, systemic processes, and industry trends to enhance recruitment efficacy.

Bilingual Talent Acquisition Partner

Sales

• Achieve assigned sales goals for revenue, profitability, and account growth within the designated region.
• Develop, maintain, and expand customer relationships throughout the sales cycle and during service delivery to support client satisfaction and long-term retention.
• Identify new business opportunities through local and national market development, prospecting, and competitive analysis.
• Prepare, present, and negotiate comprehensive and competitive sales proposals aligned with customer needs and company objectives.
• Utilize Salesforce and other reporting tools to manage pipeline activity, track performance metrics, and provide accurate forecasting and progress updates.
• Maintain awareness of customer operations, business conditions, and changing service requirements in order to respond effectively and deliver value-added solutions.
• Collaborate with operational partners to support service delivery, financial performance, customer satisfaction, and achievement of company goals.
• Promote and reinforce a culture of safety, compliance, accountability, and service excellence across the region.
• Coach, mentor, and support branch and regional team members to strengthen sales capability, professionalism, and overall business performance.
• Contribute to strategic planning efforts by identifying opportunities to improve processes, grow the business, and enhance customer outcomes.

Regional Sales Manager – Commercial Services/Education

Events

• Responsible for consistently meeting quality and timeliness standards in the cleaning of resort property units
• Ensure he/she follows the company mission statement and values
• Maintain a high standard of excellence
• Strip units of soiled linens
• Remove trash from units
• Clean units including but not limited to bedrooms, bathrooms, kitchens, living rooms, closets, and decks
• Report clean units as vacant and ready for inspection
• Report unit maintenance issues as per company procedure
• Report damaged, dirty or stained carpets, drapes, furniture, and linens
• Report missing inventory and supplies to Supervisor
• Perform weekly guest services cleans as directed
• Assist in maintaining the cleanliness and organization of storage closets
• Attend all training sessions and perform practical application of training
• Ensure a safe working environment
• Assist in solving guest complaints promptly
• Maintain a high sense of urgency so units are turned on time

Housekeeping

Learning and Development

• Assess training needs, developing action plans, and supporting operations effectiveness at all site levels.
• Diagnosing issues, enhancing managerial capabilities, and applying action-driven training solutions to elevate performance.
• Implement newly developed training initiatives in partnership with the Learning and Development (L&D) team.
• Serve as a subject matter expert (SME) on MasterCorp best practices.
• Collaborate with divisional leadership to prioritize training efforts, support new site launches, and address challenges at underperforming sites.
• Utilize learning technologies to measure and enhance the effectiveness of training initiatives and track learning completion.

Bilingual Housekeeping Operations Training Manager

Director

• The Resident Regional Director (RRD) is responsible for the operations of multiple offices or locations within a client contract.
• Provides leadership, motivation, accountability, and development of all MCS associates and ensures the client account is meeting quality standards as well as financial objectives.
• Responsible for identifying sales opportunities through expansion of client and referral business.
• Ensures client accounts are meeting contractual obligations, company policies and procedures are followed, and inspires a positive work culture.
• Lead the client relationship within the approved budget, while providing the client with the maximum value.
• Identify potential expansion of business, generates proposals and closes new business to achieve the financial and sales goals for the assigned area per right client right terms.
• Collaborate with MCS Business Development to review all RFP’s, pricing and service agreements.
• Maintain database (Salesforce) for prospects and new business.
• Attend networking events and participate in trade associations.
• Develop and maintain client relationships to ensure client satisfaction and retention.
• Ensure daily notes from field are reviewed with operations teams.
• Respond promptly and accurately to customers’ emails throughout the day.
• Oversight of payroll to ensure timely and accurate submission.
• Conduct weekly operations meetings and monthly training sessions.
• Partner with Operations team to correct service deficiencies; and, if needed, walk sites with Operations team during and after business hours.
• Develop and implement sustainable action plans as required.
• Perform monthly P&L review with the operations teams.
• Manage and ensure effective communication between facility locations, Office Management, and all corporate departments.
• Develop and implement onboarding schedule for all new hires and account transition.
• Manage performance of operations teams, including evaluating, coaching, developing and disciplining members as needed.
• Effectively use and understand MasterCorp’s scheduling program, MasterMind.
• Review and approve subcontractor invoices to ensure accuracy and set budgets.
• Effectively manage subcontractor agreements to ensure quality and budgets expectations are met.

Bilingual Talent Acquisition Partner

Regional Sales Manager – Commercial Services/Education

Housekeeping

Bilingual Housekeeping Operations Training Manager

Resident Regional Director, Commercial Cleaning