Master of Malt

Account Manager

• Win new business while maintaining and growing existing accounts across the UK On-Trade
• Proactively identify, target and convert new business opportunities
• Build pipelines and manage the sales cycle end to end
• Identify business-building opportunities using revenue and margin insight
• Collaborate with Brand, Marketing, RTM and MoM Trade teams
• Drive distribution, visibility and rate of sale through Master of Malt Trade
• Grow basket spend and representation of core Maverick brands
• Support activations and brand building with third-party partners
• Act as a brand ambassador at events and tastings

New Business Account Manager – Wholesale

• Drive distribution and growth of the award-winning Maverick Drinks brand portfolio across your customer base; act as a consultant to the trade, bringing customers on the craft spirits journey.
• Work closely with the trade marketing, brand ambassadors, trade and sales team to increase distribution and brand awareness
• Utilise key contacts within your network to create new business opportunities across your territory and establish a broad and diverse customer base, including strategic ‘lighthouse’ accounts for our key brands
• Create the territory strategy in line with the Maverick Drinks strategic objectives, with a clear vision for target listings both on back bar and cocktail menus
• Manage the full customer picture, keeping track of relevant account information
• Plan and execute A&P investment brilliantly to ensure that all trade marketing activity and activations drives a positive return on investment
• Use your expertise on the craft and premium spirits portfolio and consumer to share category trends and insights in order to facilitate decision making and product ranging, leading to a greater presence for our brands
• Drive distribution, visibility and rate of sale of our core brands, subsequently leveraging these listings to further establish distribution of the wider Maverick Drinks portfolio
• Support customers and the wider team to deliver liquid, brand and category training and tastings to embed our brands and drive value for the customer
• Liaise with the route-to-market Partner Managers to ensure product availability and accessibility across your account base

On Trade Partner Manager – Brand Builder

• Accountable for developing and managing an account base of customers spanning the Independent On-Trade (IFT).
• Leverage the Master of Malt Trade wholesaler supply platform to widen footprint and grow value contributions across channels.
• Drive distribution, visibility and activation of the Maverick Drinks brand portfolio, including key exclusive Distribution Brands.
• Act as a consultant to the trade, bringing customers on the craft spirits journey.
• Maintain existing account relations while creating new business opportunities and establishing a diverse customer base across the On-Trade and agreed Wholesalers.
• Identify business-building opportunities and understand Net Revenue and Margin contributions per brand to create investment plans that drive incremental growth.
• Collaborate with Brand and Customer Marketing, Route-to-Market colleagues and MoM Trade teams to build support plans and drive ROI.
• Use expertise in spirits and wholesale categories and knowledge of the consumer journey to inform product ranging and grow MoM Trade basket spend.
• Drive rate of sale and leverage core Maverick brand listings to establish distribution of the wider brand portfolio.
• Liaise with external RTM Sales Managers to support existing distribution and secure new distribution with a clear ROS plan.
• Partner with 3rd party brands on activations and brand building within prestige client/partner accounts and specific wholesalers.

Partner Manager, On-Trade

Customer Support

• Join Master of Malt's Customer Service team for the festive season to support global customers.
• Advise customers on whisky, gin and other spirits and support product selection.
• Process orders including payment processing, fraud assessment, customs declarations and logistics coordination.
• Liaise with courier and logistics companies to resolve delivery and post-dispatch issues.
• Communicate with customers via email, live chat, social media and telephone; handle recommendations and complaints.
• Manage enquiries from third-party sellers (Amazon, eBay, Notonthehighstreet.com).
• Make consistent decisions on discounts and refunds according to company policy.
• Collaborate with other departments to ensure successful customer outcomes.

New Business Account Manager – Wholesale

On Trade Partner Manager – Brand Builder

Partner Manager, On-Trade

Customer Service / Relations Advisor