Master of Malt

Customer Support

• Join Master of Malt's Customer Service team for the festive season to support global customers.
• Advise customers on whisky, gin and other spirits and support product selection.
• Process orders including payment processing, fraud assessment, customs declarations and logistics coordination.
• Liaise with courier and logistics companies to resolve delivery and post-dispatch issues.
• Communicate with customers via email, live chat, social media and telephone; handle recommendations and complaints.
• Manage enquiries from third-party sellers (Amazon, eBay, Notonthehighstreet.com).
• Make consistent decisions on discounts and refunds according to company policy.
• Collaborate with other departments to ensure successful customer outcomes.

Customer Service / Relations Advisor