Design Producer
Glydways
Director, Enrollment Technology Strategy & Execution
MassMutual
full-time
Posted on:
Origin: • 🇺🇸 United States • Massachusetts, New York
Visit company websiteSalary
💰 $134,400 - $176,400 per year
Job Level
Lead
About the role
- Lead development and implementation of long-term enrollment technology strategy and execution for Worksite benefits
- Collaborate with internal partners to streamline processes and interactions; support new business development; achieve enrollment results; facilitate product growth within existing clients
- Manage team responsible for EDI production and producer support; oversee the production environment; ensure high-quality execution of technology supported business processes, data management, and systems management
- Provide strategic direction for enrollment technology and ben-tech solutions; serve as enrollment technology resource; partner with enterprise technology teams on integrations between ben tech solutions and policy administration systems
- Align with distribution on strategic enrollment platforms and ben tech options to maximize distribution opportunities
- Embrace continuous improvement culture across team and enrollment value stream; ownership of end-to-end processing of enrollment data from enrollment platforms to administration platforms with SLAs, data management, error management, metrics
- Manage the EDI team, develop performance metrics; analyze and develop specifications for EDI enhancements, automation and improvements; oversee production support of existing EDI partners; manage the production environment; prioritize, communicate, and resolve any EDI process or system issues
- Use access to data and personal observation to identify potential process improvement opportunities to enhance the efficiency of the EDI processes; direct cross-functional work, as needed, to improve processing timelines and success rates for processing of enrollments and associated demographic data through to certificate issuance
Requirements
- 8+ years of Strategic Leadership experience, with a focus on enrollment platform technology and processes, product integrations, file formats, audit/test file feeds in combination with at least 2+ years of leading & managing people
- 2+ years of Insurance Industry experience with a focus on Insurance benefits and/or Group and Worksite benefits industry, competitors, products and services
- Demonstrated ability to work cross-functionally to reconcile competing priorities while meeting organizational objectives
- Ability to interact with all levels of centers of influence both internally and externally (Benefits Producers/Enrollment Firms, key relationships, Committees/Trustees, etc.)
- Advanced written and verbal communications skills
- Decision making based on sound financial principles and knows when to engage with others to inform the decision (e.g. manager, peers, customers)
- Demonstrates forward thinking; looking ahead to anticipate problems, and considers future impact of actions
