Mass General Brigham

Collections

• Monitor and manage the accounts receivable of the hospital by reviewing and following up on outstanding balances.
• Conduct inbound and outbound calls with patients
• Outbound calls for collections, collecting outstanding bill payments
• Use MGB policies for informed decision making
• Communicate with insurance companies, patients, and other relevant parties to resolve billing issues and outstanding claims.
• Contact patients and insurance companies via phone calls, emails, or written correspondence to collect outstanding balances.
• Investigate and resolve billing disputes or discrepancies by gathering necessary documentation, coordinating with the billing department, and communicating with patients or their representatives.
• Verify insurance coverage and eligibility for patients, ensuring accurate billing and claim submission.
• Assist patients in understanding their medical bills, insurance coverage, and payment options.
• Maintain accurate and up-to-date records of collections activities, payment arrangements, and communication with patients and insurance companies.

Patient Billing Services Collections Representative

Director

• Leads a cross-functional team responsible for driving strategic initiatives and operational excellence
• Oversees a portfolio including project managers, report developers, and budgeting and planning system owners
• Partners closely with business and technology leadership to translate complex needs into actionable plans
• Orchestrates successful implementations and promotes data-driven decision-making
• Ensures new functionality and projects are executed with clarity, structure, and measurable outcomes
• Provides direction for enhanced applications performance and data safety

Director of Applications, Digital Workday EcoSystem

Human Resources

• Serve as a trusted strategic partner to the Spaulding Nursing leadership team
• Collaborate with leaders to align HR strategies with business objectives
• Ensure the right people are in the right roles; drive performance management
• Lead organizational design, cultural transformation, and initiatives that foster inclusion
• Design and implement change management strategies
• Partner with leadership to create and execute people strategies
• Address organizational gaps by developing solutions
• Use HR data, metrics, and reporting to guide decision-making
• Ensure compliance with employment laws and policies

Human Resources Advisor

Administration

• Responsible for planning, directing, and controlling operations of multiple locations and/or large complex practices having multi-specialties with multi-department mixes.
• Works closely with managers in each location, service area, or department.
• May manage manager(s), staff, and oversee all operations.
• Develops administrative policies and procedures to improve operating efficiency;
• Ensures compliance with regulatory standards and directs quality improvement activities.
• Oversees financial planning, analysis, and reporting for all clinical operations.

Practice Administrator, Primary Care

Manager

• The RN Care Manager serves as a core member of the care team
• Coordinates and supports healthcare within the facility
• Coordinates referrals for services outside the clinic
• Provides outreach and enrollment services to meet eligibility requirements of the program and surrounding counties
• Ensures coordination and planning, including community and family support
• Develops and coordinates community service plans
• Partners with service providers, families, and patients to create a plan of healthcare and identify additional service providers

Complex Care Manager, RN

• Participate in formulating the vision and strategic plan of geriatric efforts within the West Health Accelerator.
• In collaboration with MGH and WHA geriatric leadership, develop and maintain a comprehensive, effective geriatric care program that aligns with geriatric best practices and meets external standards including that of state and national programs.
• Collaborate with leadership and frontline providers to integrate geriatric principles into clinical workflows/pathways, patient care guidelines/protocols, and staff development activities.
• As clinical expert and resource in geriatric care, provide education, mentorship, and clinical coaching to interprofessional teams across multiple units within the academic medical center. Promote the implementation of evidence-based practices to optimize care for older adults, support staff in complex case management, and contribute to quality improvement initiatives. When more focused, or complex clinical consultation is required, facilitate appropriate formal referrals to geriatrics, neurology, or psychiatry.
• As an advanced practice provider, when on clinical rotation with the Geriatrics Inpatient Team, provide direct consultative clinical services to hospitalized patients, applying advanced knowledge in geriatric care and clinical expertise to support complex patient cases, ensuring optimal care plans are developed and implemented for older frail adults; contribute to the clinical education and mentorship of other healthcare providers and clinical staff, sharing expertise on the care of geriatric populations.

Director of Geriatric Practice

Data Analyst

• Extract, clean, and analyze large-scale healthcare datasets from diverse sources (e.g., EHRs, pharmacy data, claims, registries).
• Ensure data quality, integrity, privacy, and security in compliance with HIPAA and institutional policies.
• Develop and maintain data models, dashboards, and reports to support research and operational decision-making.
• Identify trends, patterns, and anomalies to generate actionable insights.
• Conduct ad hoc analyses and respond to data requests from internal stakeholders.
• Communicate findings clearly through visualizations and presentations tailored to both technical and non-technical audiences.
• Collaborate with cross-functional teams to support data-driven strategies and initiatives.
• Stay current with healthcare data standards, analytics tools, and industry best practices.

EHR Data Analyst

Community Manager

• Provide comprehensive gastroenterology care in a thriving community setting
• Perform a wide range of procedures, including upper endoscopy, colonoscopy, flexible sigmoidoscopy, and in-office hemorrhoid banding
• Participate in a manageable and equitable shared call schedule

Gastroenterologist – Community Practice

Medical Reviewer

• Facilitate the accurate and appropriate identification of patient medical conditions through comprehensive chart review
• Utilize both clinical and coding knowledge of Hierarchical Condition Categories (HCCs) to inform accurate diagnosis considerations
• Educate providers and the clinical care team on all aspects of risk capture and linkages with quality
• Drive Clinical Delivery by performing accurate and timely pre-visit review
• Communicate appropriately with physician or care team to improve medical record documentation

Clinical Review Specialist

Events

• Responsible for the coordination and planning of Infection Control activities.
• Provides guidance and consultation in the development, planning, and coordination of infection control.
• Conducts relevant investigations and develops reports pertinent to clinical risk management issues.
• Report communicable diseases to local and state health departments and complete public health department forms as needed.
• Utilize performance improvement methodology as a means of enacting change.
• Develops an annual surveillance plan based on the population(s) served, services provided, and analysis of surveillance data.
• Maintains records of actual potentially infectious patients and reports pertinent information to county, state, and federal agencies as required by law.
• Provides formal and informal education programs to hospital personnel as necessary or when directed.

Infection Preventionist

• Support the Division of Pediatric Cardiology, Division of Pediatric Rheumatology, and four satellite pediatric subspecialty clinics
• Oversee and enhance administrative operations
• Manage administrative support functions, including scheduling, correspondence, and record-keeping
• Supervise, mentor, and support administrative staff
• Ensure compliance with healthcare regulations
• Enhance patient and visitor experience by ensuring high standards of service

Senior Administrative Manager

Administrative Assistant

• Provide administrative support to physician Division Directors
• Manage Outlook calendars for assigned physicians
• Coordinate meetings, travel arrangements, and events for department
• Type and disseminate meeting minutes as directed
• Perform transcription of dictated physician notes
• Work on projects and apply knowledge with minimal direction
• Follow HIPAA guidelines for the management of patient privacy

Senior Administrative Assistant

• Modify patient treatment plans as indicated by patients' responses and conditions.
• Prepare patient/family for discharge
• Communicates with third party payers to obtain necessary authorization for reimbursement of services.
• Review cases with medical directors on challenging cases as needed
• Defines care goals of patients by providing education, information, and direction to each individual and family.
• Maintain accurate, detailed reports and records.

Research Analyst

• Proactively identify major and principal gift prospects
• Make assignment recommendations for newly identified prospects
• Maintain accurate, up-to-date information on prospects and donors
• Track and disseminate news and information about donors and prospects
• Conduct research on individuals, corporations, and foundations using a wide variety of prospect research resources
• Monitor requests sent to the Prospect Research email inbox
• Aid in the management of the Prospect Research budget
• Assist with internal and external meeting coordination
• Proactively manage the calendar of the AVP

Prospect Research Analyst

Research Scientist

• Collaborating with a multidisciplinary team of researchers, clinicians, and data scientists to achieve project goals.
• Participating in the design, development, implementation, and evaluation of proposed systems and methods.
• Leading or contributing to the design and development of novel AI/informatics methods and applications.
• Conducting data analysis and system evaluation.
• Leading or contributing to manuscript preparation, writing, and submission to peer-reviewed journals.
• Presenting research findings at national and international conferences, seminars, and workshops.

Patient Billing Services Collections Representative

Director of Applications, Digital Workday EcoSystem

Human Resources Advisor

Practice Administrator, Primary Care

Complex Care Manager, RN

Director of Geriatric Practice

EHR Data Analyst

Gastroenterologist – Community Practice

Clinical Review Specialist

Infection Preventionist

Senior Administrative Manager

Senior Administrative Assistant

Complex Care Manager, RN

Prospect Research Analyst

Research Fellow