Operator Representative, Communications Center

Mass General Brigham

Operator I supporting call center operations with exemplary service and customer care for Mass General Brigham. Handling various calls related to patient information and emergencies in a medical environment.

Posted 4/15/2026full-timeSomerville • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $23 per hourWebsite

About the role

Key responsibilities & impact

Manages incoming and outgoing calls in an expedient, efficient and courteous manner using the prescribed phraseology.
Processes requests for paging and retrieval of pages efficiently and accurately.
Changes the current paging status as requested by the holder of the pager.
Issues new, replacement and loaner pagers as well as returns and deletes pagers from the Mass General Brigham paging system including updates to the telephone directory and paging databases.
Understands the various “codes” and the procedures for their activation.
Responds to all telephone inquiries for patient information which may include handling confidential information.
Responds to requests from staff regarding department on-call schedules.
Handles answering service calls in an efficient and courteous manner using prescribed guidelines.
Escalates unusual or difficult problems with callers, telephones, pagers or answering services to the Supervisor.
May be required to perform responsibilities at multiple locations based on need and situation.

Requirements

What you’ll need

High School Diploma or equivalent required
Able to type 35 wpm and knowledge of popular MS Windows software applications.
Phone-based customer service and/or call center experience required; experience in a hospital or medical environment preferred.
Knowledge of medical terminology preferred.
Capable of multi-tasking and toggling between multiple screens and software solutions.
Good interpersonal and telephone skills.
Ability to thrive in a fast-paced healthcare environment.
Able to work independently and be highly motivated.
Excellent spelling and grammar skills.
Must have strong verbal and written comprehension skills.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

typing 35 wpmmedical terminology

Soft Skills

interpersonal skillstelephone skillsmulti-taskingindependent workmotivationverbal comprehensionwritten comprehensionspellinggrammar

Certifications

High School Diploma