Mass General Brigham

Operator Representative, Communications Center

Mass General Brigham

full-time

Posted on:

Location Type: Hybrid

Location: Somerville • Massachusetts • United States

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Salary

💰 $18 - $23 per hour

About the role

  • Manages incoming and outgoing calls in an expedient, efficient and courteous manner using the prescribed phraseology.
  • Processes requests for paging and retrieval of pages efficiently and accurately.
  • Changes the current paging status as requested by the holder of the pager.
  • Issues new, replacement and loaner pagers as well as returns and deletes pagers from the Mass General Brigham paging system including updates to the telephone directory and paging databases.
  • Understands the various “codes” and the procedures for their activation.
  • Responds to all telephone inquiries for patient information which may include handling confidential information.
  • Responds to requests from staff regarding department on-call schedules.
  • Handles answering service calls in an efficient and courteous manner using prescribed guidelines.
  • Escalates unusual or difficult problems with callers, telephones, pagers or answering services to the Supervisor.
  • May be required to perform responsibilities at multiple locations based on need and situation.

Requirements

  • High School Diploma or equivalent required
  • Able to type 35 wpm and knowledge of popular MS Windows software applications.
  • Phone-based customer service and/or call center experience required; experience in a hospital or medical environment preferred.
  • Knowledge of medical terminology preferred.
  • Capable of multi-tasking and toggling between multiple screens and software solutions.
  • Good interpersonal and telephone skills.
  • Ability to thrive in a fast-paced healthcare environment.
  • Able to work independently and be highly motivated.
  • Excellent spelling and grammar skills.
  • Must have strong verbal and written comprehension skills.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
typing 35 wpmmedical terminology
Soft Skills
interpersonal skillstelephone skillsmulti-taskingindependent workmotivationverbal comprehensionwritten comprehensionspellinggrammar
Certifications
High School Diploma