Software Developer, Customer Services
SSI SCHÄFER
OracleUnix
Customer Service Manager – CoE Pakistan, CXC, CSU, Client Experience and Conduct Group
Mashreq
full-time
Posted on:
Location Type: Hybrid
Location: 🇵🇰 Pakistan
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Act as focal point of contact for all Non -Trade related Corporate queries such as Remittance, Cheque clearing, account opening etc.
- Support Team Leader / Customer Service Manager to execute all necessary actions to assure a high quality of customer service for Corporate customers
- Adherence to Unit’s SLAs and ensuring highest level of customer service to Corporate Clients
- Ensure to timely escalate issues to Direct supervisor / Team leader for onward evaluation and further escalation
- Ability to clearly identify Root Cause and propose process improvements
- Timely logging of all queries in CRM
- Daily interaction and activity coordination with all units of the Bank that contributes direct or indirectly to the business objectives and goals.
Requirements
- University graduate preferable with minimum of 3 years’ experience in Corporate Customer service
- Prior Cash management and operations experience of 2yrs – FI experience will be an added advantage
- Exceptional communication skills with complete command over spoken and written English. Arabic advantageous
- Deep knowledge of tech applications such as CRM, Flexcube, Payment platforms, operational processes activities and customer service.
- Clear understanding of market dynamics and the ability to assess the market going forward.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
cash managementoperationscustomer serviceprocess improvementsroot cause analysis
Soft skills
exceptional communicationproblem-solvingteam collaborationcustomer service orientation
