Analyst

• Develop and update training materials to support the education and development of CSS colleagues
• Collaborate with other departments to support change initiatives, process improvements, and system rollouts
• Facilitate and lead key training activities, including selecting delivery models and engaging stakeholders for effective training implementation
• Deliver training sessions to CSS team members, ensuring clear communication and knowledge transfer
• Support the manager in team meetings by sharing ideas, knowledge, and solutions while fostering strong working relationships
• Proactively seek opportunities to enhance personal knowledge and improve the quality of services provided

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