Learning and Development

• Design, deliver, and continuously enhance comprehensive training programs focused on technology solutions, processes, and workflows that drive client success
• Ensure that every new team member receives tailored, effective learning experiences that meet diverse needs
• Collaborate with Service and Operations teams to identify evolving training requirements
• Build strong relationships with senior leadership to influence and align learning initiatives across all organizational levels
• Manage multiple projects, prioritize competing demands, and maintain exceptional follow-through to deliver impactful results

Learning Consultant, Business Insurance

Knowledge Manager

Senior Manager – Factory and Program Leadership Development

Senior Manager – Executive Coaching and Organizational Development

Systems Training Specialist II

Senior Instructional Designer