Professional Development & Knowledge Management Lead
Clarkston Consulting
Senior Internal Communications and Readiness Training Consultant
Wells Fargo
full-time
Posted on:
Location Type: Hybrid
Location: Charlotte • Minnesota, North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $87,000 - $154,000 per year
Job Level
Senior
About the role
- Lead development of internal communications and readiness training planning and execution as part of cross functional teams to drive effective communications and readiness training leading to successful change adoption; facilitate on-line or in-person readiness training as applicable to support the initiative
- Strategize and collaborate with business partners and key stakeholders to plan, and execute a variety of programs, services and initiatives ensuring needs, timing, impacts and audience are considered and understood.
- Produce effective, clear, and concise communications, videos, change training and readiness materials (as applicable) that support the change event, or ongoing program enhancements that are relevant to the line of business audience.
- Facilitate live events, change training and other business meetings.
- Deliver communications and readiness resources when needed and to the right audiences, using the appropriate method and delivery channel (target alerts, bundled communication, change training, video etc) leading to successful change adoption and sustainability.
- Drive accountability for assigned initiatives.
- Identify and implement ways to simplify work activities, improve process, efficiency and performance including through testing and learning via new strategic approaches, e.g. incorporation of AI.
- Perform impact assessments and audience analysis through fact finding and data.
- Identify creative approaches to solve complex issues, and develop appropriate solutions or recommendations
- Make decisions in highly complex and multifaceted situations requiring solid understanding of Commercial Banking products and services, facilitate decision making and issue resolution, and support implementation of developed solutions and plans
- Collaborate and consult with members of the Business Execution & Readiness team and Commercial Banking and other lines of business leaders to drive strategic initiatives
- Contribute to sustainability of team and its resources through deliberate management of internally facing resources throughout their life-cycle.
- Influence, guide and lead less experienced Strategy and Execution staff within the group.
Requirements
- 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 4+ years demonstrated experience with developing and delivering internal communications and readiness training as well as experience facilitating readiness training through on-line or in person
- 4+ years in financial services industry experience with a strong preference for experience in Commercial Banking or Commercial Investment Banking
- Strong communication skills with specific ability to communicate effectively at executive level regarding status and escalations, both written and verbally.
- Detail oriented and high acumen in the areas of communications and readiness training.
- Ability to develop and deliver internal communications, readiness training videos and other supporting materials across all job roles within Commercial Banking and employees in other lines of business; facilitate readiness training and/or live events, as applicable, in support of the initiative through on-line or in-person sessions
- Ability to quickly re-prioritize work in a fast paced, high demand, environment while balancing multiple priorities.
- Ability to work with minimal direction and take initiative in identifying opportunities, areas for improvement, decision making and problem solving.
- Work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important.
- Drive successful execution of business initiatives leading to change adoption and sustainability; plan, prioritize and deliver results.
- Facilitate meetings, lead discussions and present complex concepts into simplified solutions in a straightforward and understandable manner to multiple levels of business leaders and employees across the organization.
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
internal communicationsreadiness trainingimpact assessmentsaudience analysischange trainingvideo productionprocess improvementstrategic planningfacilitationAI incorporation
Soft skills
communication skillsdetail orientedinitiativeproblem solvingcollaborationadaptabilityflexibilityleadershipdecision makingteamwork
