Learning and Development

• Lead development of internal communications and readiness training planning and execution as part of cross functional teams to drive effective communications and readiness training leading to successful change adoption; facilitate on-line or in-person readiness training as applicable to support the initiative
• Strategize and collaborate with business partners and key stakeholders to plan, and execute a variety of programs, services and initiatives ensuring needs, timing, impacts and audience are considered and understood.
• Produce effective, clear, and concise communications, videos, change training and readiness materials (as applicable) that support the change event, or ongoing program enhancements that are relevant to the line of business audience.
• Facilitate live events, change training and other business meetings.
• Deliver communications and readiness resources when needed and to the right audiences, using the appropriate method and delivery channel (target alerts, bundled communication, change training, video etc) leading to successful change adoption and sustainability.
• Drive accountability for assigned initiatives.
• Identify and implement ways to simplify work activities, improve process, efficiency and performance including through testing and learning via new strategic approaches, e.g. incorporation of AI.
• Perform impact assessments and audience analysis through fact finding and data.
• Identify creative approaches to solve complex issues, and develop appropriate solutions or recommendations
• Make decisions in highly complex and multifaceted situations requiring solid understanding of Commercial Banking products and services, facilitate decision making and issue resolution, and support implementation of developed solutions and plans
• Collaborate and consult with members of the Business Execution & Readiness team and Commercial Banking and other lines of business leaders to drive strategic initiatives
• Contribute to sustainability of team and its resources through deliberate management of internally facing resources throughout their life-cycle.
• Influence, guide and lead less experienced Strategy and Execution staff within the group.

Senior Internal Communications and Readiness Training Consultant

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Learning Consultant, Business Insurance