Business Operations, Strategy
National Association of Community Health Centers (NACHC)
Business Process Specialist – Private Client Services
Marsh McLennan
full-time
Posted on:
Location Type: Remote
Location: Remote • Connecticut, Florida, North Carolina, Tennessee • 🇺🇸 United States
Visit company websiteSalary
💰 $58,200 - $108,500 per year
Job Level
Mid-LevelSenior
About the role
- As our Business Process Specialist, PCS on the National AMS team, you’ll be a strong process design focused professional who knows how to balance efficiency, quality and consistency in systems
- Working in conjunction with the Business Process Leader, you will focus on the activities within your line of business, participating in working groups, in collaboration with national and regional representatives, to create standardized workflows across MMA National that take full advantage of our technology toolkit
- In tandem with workflow design, the National Business Process Specialist will support efforts to configure our AMS, document all processes and procedures, design reporting outputs, create client deliverables and lead training efforts
- The National AMS Business Process Specialist, PCS will work to define requirements, redesign, and implement best-in class business processes, workflows and data standards
- You will document and maintain procedures, and other business process artifacts, to be used both in training and as an ongoing reference
- The AMS Business Process Specialist, PCS will report to the Business Process Leader
- You will consistently demonstrate National MMA core values of integrity, collaboration, passion, innovation, and accountability
Requirements
- Understanding of the insurance brokerage business with 3+ years of experience in personal lines high net worth insurance
- Proven critical thinking, analytical, and problem-solving skills
- A knack for process improvement, specifically refining the efficiency, quality, and effectiveness of various workflows and procedures by deploying best practices
- Strong organizational skills, with an ability to prioritize workload and balance multiple projects simultaneously, and demonstrated successful follow through on deliverables
- Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future
- 3+ years of experience in a client facing servicing and/or business process role
- Experience working with agency management systems such as Applied Epic
Benefits
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Remote Work, but some travel will be required
- Charitable contribution match programs
- Stock purchase opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
process designworkflow designbusiness process improvementdata standardsreporting outputsclient deliverablesdocumentationanalytical skillsproblem-solving skillscritical thinking
Soft skills
organizational skillscollaborationefficiencyqualityconsistencyprioritizationmulti-project managementfollow throughintegrityinnovation
