Business Operations

• Serve as the primary owner of Marmon Utility’s Salesforce, SQL and Power BI environments
• Manage all aspects of Salesforce configuration, including objects, page layouts, fields, reports, dashboards, flows, and automation
• Perform regular user administration, permission audits, and data integrity checks
• Serve as the internal point of contact for Salesforce support requests, enhancements, and training
• Design and implement custom workflows and process automations in Salesforce to streamline operations
• Collaborate with departments to gather business requirements and develop scalable Salesforce solutions
• Lead internal Salesforce development projects and integrations
• Develop and maintain Power BI dashboards and visualizations for stakeholders across departments
• Write and optimize SQL queries to extract, transform, and validate data from SQL Server(s) for analysis and reporting
• Support monthly and quarterly reporting cycles with data validation and dashboard updates
• Assist with ETL processes and database maintenance
• Assist in cross-platform integrations and IT projects as assigned
• Provide documentation and training to business users as required

Business Systems Administrator

Lead Director, Business Operations and Strategy

Senior Business Process Consultant

Business Process Management Developer

Business Operations

Business Operations Analyst Intern, Undergraduate