Marqeta

Customer Support

• Create cardholder journey maps across servicing touchpoints and self-service options (web/app), identifying needed improvements for CX and in support workflows.
• Analyze VoC data and other unstructured feedback (e.g. agent focus groups, complaints) to identify trends, areas of opportunity and root causes of issues.
• Develop CX roadmap, including e2e listening posts and new feedback forums/measurement tooling along with AI capabilities.
• Lead the implementation of systems, processes, service standards and change management efforts across all initiatives recommended and prioritized for deployment that support the CX vision.
• Act as the champion for the customer perspective within the organization, fostering a customer-centric culture while liaising across Ops, Product, Eng & GTM to implement product, technology and support solutions to priority customer pain points.
• Partner and lead relationships with key external agencies in partners in support of the CX strategy.
• Track and report on key performance indicators related to customer loyalty and satisfaction, linking them to business outcomes.
• Support the development of a CCaaS strategy, solidifying our value proposition for customer service functions for clients.
• Translate findings, recommendations and progress to senior leadership.
• Champion culture cross-functionally through actively embodying Marqeta values, enhancing engagement, and facilitating culture-building activities .

Customer Experience Manager

General Counsel

• Act as a trusted advisor with deep knowledge and expertise in the rules, laws and regulations related to prepaid, debit, and credit card products, including EFTA/Regulation E, Durbin/Regulation II, TILA/Regulation Z, and card network rules
• Provide legal advice on payment laws, financial services regulations, consumer protection, and enforcement actions for existing products and new features
• Assess legal risks, recommend mitigation strategies, and provide legal advice to cross functional stakeholders (product, engineering, risk teams, go to market, etc.) in connection with maintaining integrity of the financial platform
• Monitor and conduct analyses of new regulations in the payments/financial services space to assess their applicability to the payments/financial products Marqeta offers
• Work closely and collaboratively with Marqeta’s internal teams, sponsor banks and customers to enable launches of new products, features and campaigns
• Collaborate with and manage outside legal counsel
• Be a team player and self-starter with drive and initiative
• Have high integrity and great judgment while working across the organization

Counsel, Product & Regulatory

Sales

• Lead team of 5+ Account Executives and Account Managers targeting F1000 customers and prospects across key verticals.
• Develop and execute a strategic sales plan to achieve revenue targets and expand the customer base.
• Identify, engage, and build strong relationships with key decision-makers in enterprise organizations.
• Collaborate with internal teams, including marketing, product, and customer success, to align on customer needs and ensure satisfaction.
• Maintain a deep understanding of Marqeta's solutions and effectively communicate value to clients.
• Provide accurate sales forecasts and pipeline management
• Stay up to date on industry trends, competitor offerings, and customer pain points to refine sales strategies.
• Build a diverse, equitable, inclusive, and high-performing sales team by influencing the team's GTM strategy, hiring, team structure, culture, and sales processes.
• Drive cross-functional collaboration and alignment with key partner teams, including Vetting, Delivery, GNSO, Sales Strategy and Operations, Banking Partnerships and other teams in sales globally.

Senior Director, Sales

Full-stack Engineer

• Lead the design and architecture of large-scale, complex systems and components, making decisions that impact both short-term and long-term product strategy.
• Take ownership of major technical initiatives, providing direction to teams while ensuring alignment with customer needs and business goals.
• Drive architectural improvements, optimizing for scalability, performance, and maintainability, while addressing both current and future system requirements.
• Mentor and guide other engineers, providing technical leadership and fostering an environment of growth, learning, and excellence across the team.
• Collaborate closely with cross-functional stakeholders, including product, design, and other engineering teams, to define and deliver high-impact solutions.
• Develop and maintain a deep understanding of the product, business needs, and user experience, ensuring that engineering decisions align with company goals.
• Independently drive the design and implementation of high-impact features and systems, ensuring high-quality deliverables with minimal supervision.
• Drive innovation and champion the adoption of best practices across the engineering team, while challenging the status quo to continuously improve processes.
• Be an advocate for software craftsmanship, ensuring code is clean, efficient, and aligned with the organization's architectural vision.
• Participate in setting the technical vision and long-term roadmap for your area of the product and ensure that the team is aligned with these goals.
• Participate in on-call coverage.

Staff Software Engineer – Banking and Money Movement

Engineering Manager

• Own the end-to-end identity verification lifecycle, from one-time CIP checks at account opening through ongoing CDD and continuous customer risk monitoring, ensuring accuracy, timeliness, and regulatory compliance at every stage.
• Build and operate systems that enforce KYC obligations across the full framework: identity verification (CIP), risk-based due diligence (CDD), and event-driven re-verification as customer risk profiles evolve.
• Drive AI-first automation, reducing manual review rates and increasing efficiency across KYC/KYB decisioning, sanction screening, and Red Flag rule evaluation.
• Lead and mentor a high-performing engineering team, improving velocity and system reliability through intelligent workflows and automation.
• Act as the technical and business-facing leader in customer and regulatory escalations, translating complex compliance scenarios into scalable platform improvements.
• Partner cross-functionally with Risk, Compliance, Product, Operations, and Legal to shape the platform roadmap and identity verification strategy.

Manager, Software Engineering – Identity Platform

Manager

• Serve as the primary point of contact for our banking partners. Manage and grow the company's banking relationships, including account structures, opening, closing, and signer updates, credit facilities (if applicable), and service agreements.
• Serve as the primary point of contact for the Company’s investment managers. Govern the investment portfolio strategy and execution, while ensuring the portfolio aligns with company policy, liquidity needs, and risk tolerance.
• Track cash positions at all subsidiaries, manage cash flow and account balances, and maintain rolling forecasts to support operational and strategic decision-making. Partner with FP&A on liquidity planning.
• Partner with cross functional teams to monitor and optimize the company's working capital position. Identify opportunities to improve cash conversion cycles, payment terms, and float management. Provide analysis and recommendations to support strategic decisions around vendor payment strategies, customer collections, and intercompany funding.
• Execute domestic and international wire transfers accurately and on time. Maintain strong internal controls and documentation in support of SOX compliance and audit requirements.
• Support the administration and execution of the company's share repurchase program to ensure compliance with SEC regulations and board-approved parameters.
• Support the evaluation, negotiation, and management of any future debt financing or line of credit needs, including covenant compliance and lender reporting.
• Prepare regular treasury reports, including SEC reporting disclosures, cash position summaries, liquidity metrics, risk assessment and investment performance.
• Contribute to strategic finance initiatives, M&A diligence, counterparty credit reviews, systems implementations, or other activities as priorities evolve. Serve as a subject matter expert on treasury matters across the organization.

Senior Treasury Manager

Backend Engineer

• Design, build, and maintain highly available Kubernetes infrastructure at scale
• Lead design for small-medium components/features and participate in design for larger components/features
• Have significant ownership of a component/feature of the compute platform
• Contribute to architecture decisions for container orchestration and cloud-native services
• Mentor engineers on Kubernetes best practices, container security, and cloud infrastructure
• Develop automation tools and improve CI/CD pipelines for containerized applications
• Collaborate with platform and application teams to optimize workload performance
• Drive initiatives to improve system reliability, observability, and disaster recovery
• Participate in on-call rotation and incident response

Senior Software Engineer – Kubernetes Operations

Compliance

• Drive and manage formal review process for external customer marketing content and campaigns including advertisements, promotional content, digital media, social media and product information, to ensure compliance with legal and regulatory requirements, including UDAP/UDAAP, and FTC advertising rules
• Coordinate with Legal, Marketing, and other departments to obtain necessary approvals and feedback
• Provide compliance advisory support to Product, Marketing, Legal, Sales, and other departments throughout product and campaign lifecycles
• Provide comprehensive understanding of relevant consumer finance regulations (including Reg Z, V, DD, CC, B, E, etc.), industry standards, and internal policies across US and Canada.
• Monitor and assess external industry trends and regulatory environment to help shape Marqeta's compliance strategy
• Assist with regulatory responses and compliance advisory duties, as needed
• Maintain awareness of compliance risks associated with client-specific product constructs
• Assist with other compliance advisory duties, as needed.
• Maintain strong relationships and coordinated efforts directly with Banking partners and Marqeta customers.

Risk and Compliance Manager

Vice President

• Evolve and expand our total rewards strategy globally, ensuring that we attract, retain, and motivate our distributed teams.
• Lead the global design, implementation, and administration of competitive compensation programs, including base pay, variable pay, and equity incentives.
• Oversee the management of our employee benefits programs, ensuring they are competitive, cost-effective, and aligned with employee needs and company objectives.
• Conduct regular benchmarking and analysis to ensure our total rewards programs remain competitive in the market and support our talent acquisition and retention efforts.
• Partner with Finance and Legal teams to ensure compliance with all relevant regulations and governance requirements, particularly regarding executive compensation.
• Provide strategic guidance and recommendations to the Executive Leadership Team and the Compensation Committee of the Board of Directors on total rewards matters.
• In partnership with Legal and other internal People functions, ensure overall equity and diversity compliance globally. Manage EEO/AA compliance to include preparation, enforcement, and communication of Affirmative Action Plans and programs and timely required filings such as EEO-1 and Vets-100.
• Drive continuous improvement and innovation in our total rewards programs, leveraging technology and best practices to enhance efficiency and effectiveness.
• Lead, coach and develop a high-performing team of compensation and benefits professionals, fostering a culture of collaboration, accountability, and continuous learning, further developing future leaders.

VP, Total Rewards

Marketing

• Define and own Marqeta's B2B marketing attribution strategy
• Build the connective tissue between marketing programs, media investments and revenue outcomes
• Lead a team of marketing analysts
• Serve as a senior strategic voice in GTM planning
• Partner with Demand Generation, Product Marketing, and Brand teams to design measurement frameworks
• Own executive-level marketing reporting to the CMO, CFO, and Board
• Build and maintain the marketing data infrastructure in partnership with Data Engineering
• Develop forecasting models that project Enterprise NAL pipeline contribution from marketing investments
• Lead the marketing org's AI and automation strategy for analytics
• Establish a culture of experimentation by designing statistically valid tests across channels and campaigns

Director, Marketing Analytics

• Define and own Marqeta's B2B marketing attribution strategy and partner with RevOps and Finance to land a measurement framework that Sales and the C-suite trust and use
• Build the connective tissue between marketing programs, media investments and revenue outcomes: pipeline sourced, pipeline influenced, deal velocity, win rate by segment, and CAC by channel
• Lead a team of marketing analysts, establishing operating rhythms, analytic standards, and career development frameworks
• Serve as a senior strategic voice in GTM planning, bringing data-driven POVs to budget allocation, channel strategy, ICP prioritization, and campaign investment decisions
• Partner with Demand Generation, Product Marketing, and Brand teams to design measurement frameworks and testing protocols.
• Own executive-level marketing reporting to the CMO, CFO, and Board: translate complex data into clear narratives about where marketing is creating enterprise value
• Build and maintain the marketing data infrastructure in partnership with Data Engineering, ensuring clean, unified data across Salesforce, Marketo, paid channels, and intent platforms
• Develop forecasting models that project Enterprise NAL pipeline contribution from marketing investments, informing quarterly planning and headcount decisions
• Lead the marketing org's AI and automation strategy for analytics, identifying where machine learning, predictive scoring, and AI-generated insights can accelerate speed-to-insight
• Establish a culture of experimentation by designing statistically valid tests across channels and campaigns, and building institutional knowledge from results

Product Manager

• Collaboratively define Marqeta's Enterprise AI & automation strategy, including responsible AI principles, governance frameworks, and a multi-quarter adoption roadmap.
• Partner across the business to identify and prioritize high-value AI and automation use cases for each business unit.
• Map how work flows across the enterprise to identify where AI can deliver step-change improvements — not just incremental automation, but fundamentally better ways of operating.
• Define functional and technical requirements (FRD/TRD) for all internal AI/automation platforms, serving as the primary proxy for the BT engineering team.
• Partner with Architecture Review Boards and AI Steering Committee to ensure all AI platforms and solutions adhere to defined IT standards and governance frameworks.
• Design and lead the Plan and Commit process with business stakeholders for AI and automation technology requests.
• Define criteria for prioritizing automation projects and enhancements based on strategic alignment, risk reduction, ROI, and operational impact.
• Conduct feasibility assessments and cost-benefit analysis for proposed AI initiatives.
• Oversee QA and UAT processes to ensure systems meet business requirements before deployment.
• Evaluate emerging AI technologies and conduct pilots to validate applicability and business value before committing to scale.
• Own and execute the Enterprise AI rollout plan in partnership with Corporate Communications and Learning and Development, ensuring deployment is phased, governed, and adoption-focused across all business units.

Lead Product Manager, Enterprise AI – Automation

Financial Planning and Analysis

• Serve as the financial partner to Sales on live credit deals — modeling the full economic stack: interchange, finance charges, fees, rewards costs, cost of funds, expected losses, network fees, and sponsor bank revenue share
• Build deal-level models that capture the full life-of-portfolio economics — not just first-year interchange, but how the deal performs as the portfolio matures, revolve rates stabilize, and losses curve in
• Partner with Credit Risk and Capital Markets teams to make sure every deal model reflects realistic loss assumptions, funding costs, and capital efficiency considerations
• Partner with the credit function to build the foundational models for credit product including monthly projections of volumes, receivables, payment rates and loss curves with clearly defined assumptions for each metric and tied to actual industry and internal data, including scenario analyses that support acquiring both new bank partnerships (sponsor banks) and capital providers (warehouse facilities, return-on-capital projections, portfolio performance scenarios)
• Model multi-party revenue share structures across program manager, sponsor bank, processor, and network — and stress-test how the splits behave at different volume and performance tiers
• Lead deal review meetings on credit deals with sales leadership, translating complex credit economics into clear, actionable recommendations that help close business without compromising margin
• Build and continuously sharpen the credit-specific deal desk toolkit — pricing benchmarks, loss-curve templates, capital-cost calculators, vintage performance models, and the dashboards that bring them together
• Help Sales speak credibly about credit economics with prospects — from sophisticated fintech buyers building their second card program, to commercial customers thinking about a credit product for the first time
• Stay close to credit product evolution, regulatory developments (Reg Z, CFPB, state usury), and competitive dynamics in the credit issuing space — and bring that intelligence into every deal
• Collaborate closely with the rest of the deal desk team across debit, prepaid, and other product lines — flexing in on those deals when the team needs the bandwidth, sharing knowledge, covering each other on big deals, and raising the bar together
• Experiment with AI to make credit deal modeling faster and better

FP&A Manager, GTM Finance – Credit Products

• Own end-to-end credit strategy initiatives — from framework design through implementation and ongoing monitoring
• Build, review, and refine consumer and commercial credit card risk and pricing strategies
• Proactively adjust credit card policies based on portfolio performance and risk trends
• Establish strategies that directly drive KPIs: approval rates, new accounts, loss rates, profit margin, and more
• Partner with data scientists to build best-in-class credit risk and cash flow models
• Work with product to develop modern credit stacks and data strategies leveraging financial, bank, and third-party datasets — enabling underwriting automation at scale
• Partner with capital markets on securitization structures, warehouse lines, and forward flow deals
• Provide analytical support to co-brand partners, including loss forecasts and profitability analysis
• Draft underwriting and risk documentation
• Support bank partners on model validation and governance
• Report KPIs and risk performance to senior management regularly
• Serve as a risk consultant to bank partners and customers — recommending improvements to credit strategies
• Collaborate across Banking, Product, Finance, and Capital Markets as an internal strategic resource and external-facing advisor

Senior Credit Risk Manager

• Lead cross-functional strategic projects end-to-end — from problem framing through analysis to executive recommendation. Some projects run for months, others land and resolve in two weeks
• Build the financial models that underpin the company's biggest decisions — long-range plans, investment cases, product P&L architecture, scenario analyses for executive and board conversations
• Partner with Sales leadership on topline strategy: bookings models, customer cohort economics, segment profitability, productivity assumptions — bringing financial rigor to the GTM conversation
• Partner with Marketing on demand generation ROI, channel investment trade-offs, and how marketing spend connects to pipeline and bookings outcomes
• Partner with Product and Operations leaders on opex management — building visibility into headcount investment, vendor spend, T&E, and capex against the financial plan
• Drive deep-dive analyses that surface what the numbers are actually telling us — and translate those findings into recommendations that operators can act on
• Build ROI frameworks the company can use to evaluate investment trade-offs consistently — across hires, programs, products, and initiatives
• Prepare executive and board-level materials that distill complex analyses into clear narratives on company performance, strategic options, and trade-offs
• Act as a trusted deputy to the VP of FP&A — running projects independently, representing the function in cross-functional conversations, and absorbing scope as the function grows
• Set the bar for analytical quality across the team — mentoring analysts informally from day one, and growing into formal people management as the team expands
• Experiment with AI to make Strategic Finance work faster and better — building modeling tools, automating recurring analyses, and finding leverage that scales judgment across more projects

Customer Experience Manager

Counsel, Product & Regulatory

Senior Director, Sales

Staff Software Engineer – Banking and Money Movement

Manager, Software Engineering – Identity Platform

Senior Treasury Manager

Senior Software Engineer – Kubernetes Operations

Risk and Compliance Manager

VP, Total Rewards

Director, Marketing Analytics

Director, Marketing Analytics

Lead Product Manager, Enterprise AI – Automation

FP&A Manager, GTM Finance – Credit Products

Senior Credit Risk Manager

Senior Strategic Finance Manager