March Networks

Account Manager

• Ability to convert mid-market opportunities to March Networks by working with channel partners as well as direct engagement with end users
• Identify and develop new business opportunities for March Networks with channel partners
• Structure and manage relationships with new and existing systems integrators, VARs, and strategic partners.
• Drive channel sales by developing relationships and evangelizing solutions with channel partner sales teams. Identify and execute joint marketing programs to create new sales opportunities.
• Gain and maintain mind share of sales representatives at our channel partners so that March Networks is viewed as a preferred set of products for their customers and prospects
• Assist channel partner representatives with the positioning and sale of March Networks products, through presentations and demonstrations
• Develop and expand partner services opportunities.
• Champion the interests and value of channel partners within the organization.
• Set short-term and long-term sales strategies.
• Inform prospects and customers of sales promotions.
• Maintain prospect and customer records to help in preparing sales forecasts, market analysis and assessing competitor activity.
• Submit reports pertaining to sales activity, potential sale opportunities and market trends.
• Submit accurate rolling project forecasts looking out 360 days.
• Give constructive and quantitative information to help maintenance of product manuals.
• Give feedback to business development managers and product management regarding competitor pricing, markets trends and technology innovations in the field.
• Participate and assist with trade shows, conventions, customer functions and industry-wide affairs as needed.
• Work and cooperate with all sales, customer service, technical and management personnel.
• Continually assess the ROI of all sales activities in the assigned region

Channel Account Manager

Sales Operations Manager

• Lead the development and continuous improvement of commission/sales reporting, dashboards, and analytics that inform strategic decision-making at all levels of the organization
• Own the Salesforce CRM roadmap for the Sales team, driving adoption, data integrity, and the rollout of new tools and capabilities
• Identify trends, surface insights, and deliver clear, compelling narratives around the numbers — always asking "why" behind the data
• Influence, align, and motivate cross-functional teams to streamline operations and maximize commercial performance
• Serve as a trusted partner and communication bridge across departments, from frontline sales to executive leadership

Senior Sales Operations Analyst

Full-stack Engineer

• Maintain and improve the reliability, availability, scalability, and performance of cloud services.
• Own and maintain Infrastructure as Code for cloud environments
• Own and maintain CI/CD pipelines, service deployment, rollback, and release operations
• Automate repetitive cloud operations and infrastructure maintenance tasks
• Take part in the cloud services on-call rotation and respond to production incidents, including triage, mitigation, escalation, service recovery, and follow-up improvements.
• Troubleshoot cloud, deployment, networking, configuration, and simple backend service issues.

Intermediate Software Developer, Vortex

Performance Marketing

• Plan, execute, and optimize integrated marketing programs that drive qualified demand and pipeline growth.
• Own the strategy and execution of event marketing and demand generation campaigns.
• Manage email and nurture campaigns using platforms such as Constant Contact and Microsoft Dynamics.
• Develop and maintain audience segmentation strategies.
• Lead the strategy, planning, and execution of all Tier 1 and Tier 2 events.
• Manage event logistics end-to-end, including product placement and vendor coordination.
• Oversee the development of event and demand generation collateral.

Events & Demand Generation Specialist

Support Engineer

• Provide Level 1 Technical Support to March CSPs, End Customers, Incident Investigators, Sales Engineers, and Sales Managers via phone, chat, and email
• Foster trust and build strong relationships with Customers and Sales Engineers
• Maintain a high level of professionalism and manage customer expectations under multiple scenarios
• Adapt quickly and frequently to changing priorities as Critical Customer issues occur and work closely with other teams to drive solutions for issues
• Provide RMA (return material authorization) services for March Networks hardware
• Maintain accurate and timely records of all Customer communications in Salesforce
• Investigate and characterize problems in an attempt to reproduce Customer problems in the March Networks lab applying product knowledge, problem characterization techniques, and log analysis
• Perform remote diagnostics and occasional onsite troubleshooting to resolve Customer issues
• Participate in after hours on-call rotations for 1-week durations
• Create knowledge base articles to document solutions
• Develop expertise and maintain strong analytic and troubleshooting skills with March Networks recorders, encoders, cameras, and third-party cameras
• Develop expertise and maintain strong analytic and troubleshooting skills with March Networks software and firmware
• Develop expertise and maintain strong analytic and troubleshooting skills with third party software and technologies

Level 1 Technical Support Specialist

Backend Engineer

• Working in 2-week sprints, assist with building data-driven applications in a team of backend developers, frontend developers and QA
• Working daily with the scrum, interdisciplinary team
• Proposing technical solutions
• Creating new features
• Preparing documentation
• Bugfixing and code refactoring
• Code reviews
• Collaboration with DevOps /CI/CD Pipelines

Channel Account Manager

Senior Sales Operations Analyst

Intermediate Software Developer, Vortex

Events & Demand Generation Specialist

Level 1 Technical Support Specialist

Channel Account Manager

Backend Developer – Mid/Mid+