Level 1 Technical Support Specialist

March Networks

Provide Level 1 Technical Support for March Networks' customers primarily in Latin America. Foster strong relationships and resolve technical issues via phone, chat, and email.

Posted 6/11/2026full-timeMexico City • 🇲🇽 MexicoJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Provide Level 1 Technical Support to March CSPs, End Customers, Incident Investigators, Sales Engineers, and Sales Managers via phone, chat, and email
Foster trust and build strong relationships with Customers and Sales Engineers
Maintain a high level of professionalism and manage customer expectations under multiple scenarios
Adapt quickly and frequently to changing priorities as Critical Customer issues occur and work closely with other teams to drive solutions for issues
Provide RMA (return material authorization) services for March Networks hardware
Maintain accurate and timely records of all Customer communications in Salesforce
Investigate and characterize problems in an attempt to reproduce Customer problems in the March Networks lab applying product knowledge, problem characterization techniques, and log analysis
Perform remote diagnostics and occasional onsite troubleshooting to resolve Customer issues
Participate in after hours on-call rotations for 1-week durations
Create knowledge base articles to document solutions
Develop expertise and maintain strong analytic and troubleshooting skills with March Networks recorders, encoders, cameras, and third-party cameras
Develop expertise and maintain strong analytic and troubleshooting skills with March Networks software and firmware
Develop expertise and maintain strong analytic and troubleshooting skills with third party software and technologies

Requirements

What you’ll need

University Degree in Engineering or Technology or College Diploma
Minimum 1 to 2 years of relevant work experience
Excellent communication skills in English/Spanish with the ability to communicate with customers in their preferred language
Proven customer service and business acumen
Prior experience in the security industry
Ability to adapt to a changing environment and handle multiple priorities
Strong analytic and troubleshooting skills including:
- Windows Server 2012, 2016 and 2019 maintenance and application troubleshooting
- Windows 10 operating system and application troubleshooting
- Linux administration and troubleshooting
- IP network and routing troubleshooting
- Wireless network troubleshooting
- Computer hardware troubleshooting
- Security and firewall troubleshooting

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account March Networks Website LinkedIn All Job Openings 201 - 500 employees Founded 2002 🔐 Security 🔒 Cybersecurity 🏢 Enterprise 💰 Venture Round on 2000-08 Security
Cybersecurity
Enterprise March Networks is a leading provider of intelligent IP video surveillance solutions, headquartered in Ottawa, Canada. The company specializes in offering advanced video and data analytics to help organizations enhance operational efficiency, safeguard assets, and drive growth. Their product portfolio includes video management solutions, cloud solutions, recorders, cameras, and cybersecurity and data protection services. March Networks caters to various industries, including banking, retail, transportation, cannabis, healthcare, education, government, and commercial/industrial sectors. Level 1 Technical Support Specialist 🔥 31 minutes ago 🏢🏡 Mexico City – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer 🗣️🇪🇸 Spanish Required Linux Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide Level 1 Technical Support to March CSPs, End Customers, Incident Investigators, Sales Engineers, and Sales Managers via phone, chat, and email
Foster trust and build strong relationships with Customers and Sales Engineers
Maintain a high level of professionalism and manage customer expectations under multiple scenarios
Adapt quickly and frequently to changing priorities as Critical Customer issues occur and work closely with other teams to drive solutions for issues
Provide RMA (return material authorization) services for March Networks hardware
Maintain accurate and timely records of all Customer communications in Salesforce
Investigate and characterize problems in an attempt to reproduce Customer problems in the March Networks lab applying product knowledge, problem characterization techniques, and log analysis
Perform remote diagnostics and occasional onsite troubleshooting to resolve Customer issues
Participate in after hours on-call rotations for 1-week durations
Create knowledge base articles to document solutions
Develop expertise and maintain strong analytic and troubleshooting skills with March Networks recorders, encoders, cameras, and third-party cameras
Develop expertise and maintain strong analytic and troubleshooting skills with March Networks software and firmware
Develop expertise and maintain strong analytic and troubleshooting skills with third party software and technologies 🎯 Requirements
University Degree in Engineering or Technology or College Diploma
Minimum 1 to 2 years of relevant work experience
Excellent communication skills in English/Spanish with the ability to communicate with customers in their preferred language
Proven customer service and business acumen
Prior experience in the security industry
Ability to adapt to a changing environment and handle multiple priorities
Strong analytic and troubleshooting skills including:
- Windows Server 2012, 2016 and 2019 maintenance and application troubleshooting
- Windows 10 operating system and application troubleshooting
- Linux administration and troubleshooting
- IP network and routing troubleshooting
- Wireless network troubleshooting
- Computer hardware troubleshooting
- Security and firewall troubleshooting Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Technical Support Specialist 🕒 6 days ago Motive 1001 - 5000 🚗 Transport 🤖 Artificial Intelligence 🏢 Enterprise Website LinkedIn All Job Openings Technical Support Specialist providing multi-channel support for Motive's customers through phone, email, and chat. Triage technical issues and coordinate with internal teams to resolve inquiries. 🏢🏡 Mexico City – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🗣️🇪🇸 Spanish Required Analista de Soporte de Aplicaciones L2 – Jira, Inglés B2 🕒 May 23 Orion Innovation 5001 - 10000 🏢 Enterprise ☁️ SaaS 📡 Telecommunications Website LinkedIn All Job Openings Support Analyst at Orion Innovation offering technical assistance and ensuring service levels in a hybrid work setup. 🏢🏡 Mexico City – Hybrid 💰 Funding Round on 2015-01 ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🗣️🇪🇸 Spanish Required SAP ABAP Technical Analyst 🕒 April 8 Kyndryl 10,000+ employees 🏢 Enterprise 🔒 Cybersecurity ☁️ SaaS Website LinkedIn All Job Openings SAP ABAP Technical Analyst supporting and developing across SAP modules. Involves analysis, enhancements and testing within the AMS model, ensuring alignment with business requirements. 🏢🏡 Mexico City – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Technical Support Engineer 🕒 April 7 Arketa 11 - 50 🧘 Wellness 🤝 B2B Website LinkedIn All Job Openings Technical Support Engineer at Arketa, a platform for managing hybrid wellness businesses. Engaging with customers to resolve bugs and improve systems for a seamless experience. 🏢🏡 Mexico City – Hybrid 💵 $45k - $60k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer JavaScript Node.js React TypeScript Consultor POS, Analista de Soporte L2 🕒 January 14 Minor Hotels Europe and Americas 10,000+ employees 👥 B2C Website LinkedIn All Job Openings Software Engineer developing and optimizing software solutions at Capgemini. Collaborating with team members to enhance software engineering practices and problem solving. 🏢🏡 Mexico City – Hybrid 💰 Post-IPO Equity on 2018-05 ⏰ Full Time 🟢 Junior 📞 Support Engineer 🗣️🇪🇸 Spanish Required SQL View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Windows Server 2012Windows Server 2016Windows Server 2019Windows 10Linux administrationIP network troubleshootingrouting troubleshootingwireless network troubleshootingcomputer hardware troubleshootingsecurity troubleshooting

Soft Skills

communication skillscustomer servicebusiness acumenadaptabilityproblem-solvingrelationship buildingprofessionalismanalytical skillstroubleshooting skillstime management

Certifications

University Degree in EngineeringUniversity Degree in TechnologyCollege Diploma