Develop a deep understanding and interest of population health and health care utilization data with the ability to articulate results
Participates in new health center implementations planning and launch.
Manage contractual requirements including renewal terms and successfully renew clients at targeted escalation.
Identify and target revenue growth opportunities with existing clients including new member populations, health centers, products, and services.
Help define and leverage the coverage model for assigned clients.
Use creative feedback tools to develop an understanding of customer’s needs, work with internal partners to improve products and services.
Coordinate with the marketing team to develop and implement client specific engagement plan including communication and incentive plans to improve utilization and patient experience.
Responsible for partnering on ways to drive employee and member engagement, achieve clinical and savings metrics as well as performance guarantees and maintain open communications with clinical staff.
In collaboration, analyze, summarize, report and manage performance data related to clinic operations.
Understand and track risk metrics related to the success of the partnership.
Salesforce documentation and reporting.
Execute all necessary contractual requirements in a timely manner; may assist in Requests for Proposals (RFPs) as requested.
Support the coordination of client eligibility file processing, invoicing, incentive documentation and reporting.
May serve as the lead point of contact for all customer needs/request.
Maintain broker relationship and engage in positive relationship to advocate on behalf of mutual client.
Run, interpret and deliver client reporting on the appropriate frequency.

Requirements

Bachelor’s degree in business or healthcare administration and 5 or more years of directly related healthcare operations or account/client management experience or equivalent combination of education and experience.
Proven success managing clients with complex needs and high expectations.
Experience influencing stakeholders at all levels.
Strong command of healthcare data analytics, performance guarantee models, and operational/clinical alignment.
Experienced in developing and delivering presentations
Possesses strong oral and written communication skills
Ability to build, foster, and maintain positive professional relationships
Ability to influence others and work cross-functionally; possess ability to manage ambiguity and the organizational acumen to establish effective internal networks
Willingness to develop an in-depth understanding of the market, business sector and related services and think creatively to find solutions that are efficient and sustainable
Understands and advocates for process improvement and adherence
Strong project management, account portfolio planning and prioritization
Proficiency in use of Microsoft Office , Tableau and CRM products (Salesforce experience preferred)

Benefits

Comprehensive Health & Wellness Benefits: Choice of 2 medical plans, 2 dental plans, and vision coverage, unlimited free mental health benefits and EAP resources, Rewards for challenges and healthy lifestyle activities
Family Friendly & Reproductive Health Benefits: Family-building and hormonal health benefits and paid parental leave
Time-Based Benefits: Generous PTO or FTO, Paid Holidays + A Day for What Matters
Financial Support: Company paid Basic Life and Disability insurance, Supplemental Life, Spending Accounts, 401(k) with employer match and graded vesting
Continuing Medical Education (CME) for maintaining and strengthening the knowledge, skills, and expertise of our health center teammates, as applicable

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

healthcare data analyticsperformance guarantee modelsaccount/client managementproject managementcontractual requirements managementclient reportinginvoicingrisk metrics analysiscustomer engagement strategiespresentation development

Soft Skills

communication skillsrelationship buildinginfluencing stakeholderscross-functional collaborationproblem-solvingorganizational acumenadaptabilityprocess improvement advocacycreativityprioritization