Customer Service Representative
Group O
Job Level
Mid-LevelSenior
About the role
- Utilize established strategies to maintain and/or expand sales within an assigned territory.
- Partner with senior team members to prepare a plan for each account, identifying short- and long-term needs.
- Document account activity and maintain accurate records of customer interactions and feedback.
- Provide reports on budget and sales activity for a given period of time.
- Contact customers regularly to maintain account relationships, advise them of new product and service offerings, and obtain feedback on products.
- Serve as a point of escalation for issues encountered during the renovation process, expediting resolution of customer problems and complaints.
- Share ideas and customer needs throughout all phases of the product life cycle, including planning, design, integration, installation, and management.
- Contribute to quarterly and annual business forecasting by providing account trends and sharing future client needs.
- Design and implement a record-keeping system to manage all necessary data related to account management activities.
Requirements
- Bachelor’s degree in Business Administration, Marketing, or a related field, or equivalent work experience.
- Minimum 3+ years of relevant work experience in account management, business development, or sales within the construction or renovation industry, demonstrating a track record of success in revenue generation and client relationship management.
- Strong analytical skills with the ability to forecast future revenue and understand financial implications of account management decisions.
- Excellent interpersonal and communication skills, with a customer-centric mindset and a proven ability to build and nurture client relationships.
- Experience in coordinating preconstruction activities, including bid walks, estimating, and proposal development, with a keen attention to detail and ability to manage multiple projects simultaneously.
- Collaborative mindset with the ability to work effectively with cross-functional teams, including estimators, project managers, and production staff, to achieve common goals and deliver exceptional customer service.
- Strong problem-solving skills with the ability to intervene and address client issues promptly and effectively, ensuring positive outcomes and client satisfaction.
- Ability to thrive in a fast-paced and dynamic environment, adapting to changing client needs and business priorities while maintaining a focus on delivering results and driving.
