Mapei

Customer Support

• Offer support for Yardi Voyager, related products, and third-party applications.
• Manage help desk tickets and analyze ticket data.
• Advise clients on enhancing efficiency and optimizing technology use.
• Recommend training opportunities and new functionalities.
• Participate in special projects and internal improvements.
• Interact with clients, gather data, configure features, and provide training.
• Oversee ticket queue and ensure proper documentation of requests.
• Prepare documentation for system administrative functions.
• Collaborate with clients and team members professionally and supportively.
• Design and deliver training programs, ensuring they meet client expectations.
• Perform other related duties as assigned by management.

Yardi Support Specialist

Accounting Manager

• Oversee the full-cycle accounting function across corporate and property entities, including general ledger, accounts payable, accounts receivable, payroll, and financial reporting.
• Supervise both onshore and offshore accounting teams to ensure consistency, accuracy, and timeliness in financial transactions and deliverables.
• Review and approve key reconciliations, journal entries, and financial packages.
• Support property and corporate controllers in maintaining compliance with company policies, lender requirements, and accounting standards.
• Monitor cash activity and property-level operating performance to ensure that financial priorities are met within available resources.
• Direct preparation and review of monthly, quarterly, and annual financial statements for ownership and senior management.
• Oversee consolidation and reporting of financial results across multiple entities.
• Manage relationships with external auditors, tax advisors, and other financial partners.
• Ensure compliance with federal, state, and local tax regulations, including timely filing of tax returns and investor K-1s.
• Maintain and improve accounting systems, tools, and reporting structures (e.g., Yardi) to ensure data accuracy and process efficiency.
• Strengthen internal controls and standardize accounting practices across properties and corporate functions.
• Partner with operations and technology teams to drive process improvements and enhance workflow automation.
• Work closely with property management and operations teams to align accounting practices with business needs.
• Lead, mentor, and develop a diverse accounting team across both domestic and offshore operations.
• Foster a culture of accountability, continuous improvement, and operational excellence.

Chief Accounting Officer

Controller

• Oversee the accounting department, ensuring accurate and timely recording of financial transactions.
• Develop and implement accounting policies and procedures to ensure compliance with regulatory requirements and industry standards.
• Manage the month-end and year-end closing processes, including the preparation of financial statements and reports.
• Prepare and analyze financial statements, variance reports, and key performance indicators (KPIs) for executive management and stakeholders.
• Ensure compliance with GAAP and other applicable accounting principles and standards.
• Lead external audits including the preparation of financial reporting.
• Interpret complex financial transactions, including acquisitions, investments, divestitures, restructuring activities, etc.
• Conduct financial analysis to assess the financial health and performance of the company, identifying trends, risks, and opportunities.
• Provide insights and recommendations to executive management on key financial and operational issues.
• Collaborate with senior leadership to develop and implement strategic financial initiatives to drive growth and profitability.
• Lead the annual budgeting process, working closely with department heads to develop realistic and achievable budgets.
• Monitor budget performance, analyze variances, and identify opportunities for cost savings and revenue enhancement.
• Prepare financial forecasts and projections to support strategic decision-making and business planning.
• Lead, mentor, and develop the accounting team, fostering a culture of accountability, collaboration, and continuous improvement.

Temporary Corporate Controller

Account Manager

• Utilize established strategies to maintain and/or expand sales within an assigned territory.
• Partner with senior team members to prepare a plan for each account, identifying short- and long-term needs.
• Document account activity and maintain accurate records of customer interactions and feedback.
• Provide reports on budget and sales activity for a given period of time.
• Contact customers regularly to maintain account relationships, advise them of new product and service offerings, and obtain feedback on products.
• Serve as a point of escalation for issues encountered during the renovation process, expediting resolution of customer problems and complaints.
• Share ideas and customer needs throughout all phases of the product life cycle, including planning, design, integration, installation, and management.
• Contribute to quarterly and annual business forecasting by providing account trends and sharing future client needs.
• Design and implement a record-keeping system to manage all necessary data related to account management activities.

Director

• Supervise Community Directors to ensure maximum performance of the assigned portfolio.
• Conduct formal site inspections of interior and exterior of apartment buildings and make recommendations for physical repair and replacements.
• Assist in managing all renovation and construction work on each community.
• Regularly evaluate market conditions for the immediate surrounding marketing and competitors.
• Review and implement marketing plans.
• Review rental applications and lease forms for accuracy and compliance with established policies and procedures.
• Review payment approvals.
• Approve expenditures in accordance with company policy and procedures.
• Assist with employee selection, training, and compliance with company policies and procedures.
• Interface with vendors and outside professionals regarding legal, accounting, insurance, tax, and other matters as needed.
• Ensure property files and records are maintained.
• Manage the Community Directors within the assigned portfolio.
• Maintain the integrity of the physical assets and maximize the returns from the assets in accordance with the Company’s mission, vision, and objectives.

Yardi Support Specialist

Chief Accounting Officer

Temporary Corporate Controller

Account Manager

Regional Director