Mapei

Account Manager

• Utilize established strategies to maintain and/or expand sales within an assigned territory.
• Partner with senior team members to prepare a plan for each account, identifying short- and long-term needs.
• Document account activity and maintain accurate records of customer interactions and feedback.
• Provide reports on budget and sales activity for a given period of time.
• Contact customers regularly to maintain account relationships, advise them of new product and service offerings, and obtain feedback on products.
• Serve as a point of escalation for issues encountered during the renovation process, expediting resolution of customer problems and complaints.
• Share ideas and customer needs throughout all phases of the product life cycle, including planning, design, integration, installation, and management.
• Contribute to quarterly and annual business forecasting by providing account trends and sharing future client needs.
• Design and implement a record-keeping system to manage all necessary data related to account management activities.

Director

• Supervise Community Directors to ensure maximum performance of the assigned portfolio.
• Conduct formal site inspections of interior and exterior of apartment buildings and make recommendations for physical repair and replacements.
• Assist in managing all renovation and construction work on each community.
• Regularly evaluate market conditions for the immediate surrounding marketing and competitors.
• Review and implement marketing plans.
• Review rental applications and lease forms for accuracy and compliance with established policies and procedures.
• Review payment approvals.
• Approve expenditures in accordance with company policy and procedures.
• Assist with employee selection, training, and compliance with company policies and procedures.
• Interface with vendors and outside professionals regarding legal, accounting, insurance, tax, and other matters as needed.
• Ensure property files and records are maintained.
• Manage the Community Directors within the assigned portfolio.
• Maintain the integrity of the physical assets and maximize the returns from the assets in accordance with the Company’s mission, vision, and objectives.

Account Manager

Regional Director