Account Manager

• Develop a deep understanding of several strategically important accounts by building strong relationships across multiple touchpoints.
• Maintain regular contact with key stakeholders, identify opportunities for growth, and proactively nurture new connections within the organisation to enhance collaboration and drive long-term value.
• Reengage customers whose one-year deals are approaching renewal.
• Drive account value growth by cross-selling and up-selling services regionally.
• Provide exemplary customer service, ensuring that deliverables are met and seeking opportunities to maximise engagement at a senior level.
• Leverage growth opportunities by closely tracking account milestones and activities to anticipate future needs and develop strategies to enhance account value through cross-selling Aurora's full-service portfolio.
• Lead negotiations involving multiple stakeholders, ensuring alignment on objectives, managing differing interests, and guiding discussions to secure mutually beneficial agreements.
• Maintain an opportunity pipeline using Salesforce CRM to track and report on opportunities and ongoing account plans.

Account Manager

Senior Account Manager, ITC

Key Account Manager, Media

Key Account Manager, Italy

National Account Manager

International Key Account Manager