Client Success Specialist
DevSavant
Job Level
Junior
About the role
- Develop a deep understanding of several strategically important accounts by building strong relationships across multiple touchpoints.
- Maintain regular contact with key stakeholders, identify opportunities for growth, and proactively nurture new connections within the organisation to enhance collaboration and drive long-term value.
- Reengage customers whose one-year deals are approaching renewal.
- Drive account value growth by cross-selling and up-selling services regionally.
- Provide exemplary customer service, ensuring that deliverables are met and seeking opportunities to maximise engagement at a senior level.
- Leverage growth opportunities by closely tracking account milestones and activities to anticipate future needs and develop strategies to enhance account value through cross-selling Aurora's full-service portfolio.
- Lead negotiations involving multiple stakeholders, ensuring alignment on objectives, managing differing interests, and guiding discussions to secure mutually beneficial agreements.
- Maintain an opportunity pipeline using Salesforce CRM to track and report on opportunities and ongoing account plans.
Requirements
- 1–2 years of technical or subscription sales experience.
- Demonstrated commercial acumen with a creative and intuitive approach to identifying impactful opportunities.
- Relevant Bachelor's or Master's degree in Energy, Economics, or a related discipline.
- Calm and adaptable in high-pressure and uncertain situations.
- Highly organized, persistent, and diligent.
- Proactive and versatile in adapting to an evolving and fast-moving industry.
- Strong ability to communicate and collaborate effectively with senior stakeholders.
- Excellent written, verbal, and interpersonal communication skills.
- Proven success in team-oriented environments.
- Passionate and curious about the energy transition.
- Fluent in English and Italian.
- Desirable: Sales, business development and client relationship experience in energy-related subscription sales Account Management and Customer Success.
- Desirable: Experience with Salesforce or other CRM system.
- Desirable: Previous professional exposure to energy economics, power markets and power networks.
- Desirable: Fluency in a major European language beyond English and Italian is a plus.
