MAPEI USA

Customer Service Representative - West Chicago

MAPEI USA

full-time

Posted on:

Origin:  • 🇺🇸 United States • Illinois

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Salary

💰 $20 - $23 per hour

Job Level

JuniorMid-Level

About the role

  • Process customer orders ensuring accurate and timely order entry, assign appropriate ship date, and shipping location.
  • Resolve credit hold issues with customers, accounting department, and sales. Scan order documents into the optical storage system.
  • Apply barcodes to documents and scan order documents into the optical storage system.
  • Coordinate with customers and the shipping department to optimize freight costs and resolve delivery issues.
  • Process Service-Related Complaints (SRC), and ensure complete resolution.
  • Manage customer returns in accordance with standard procedures.
  • Adhere to all policies, procedures and instructions as defined in our Quality Management System (QMS), Employee Handbook, Health and Safety manual, or any other instruction issued by the company.
  • Perform other duties as assigned

Requirements

  • High school diploma or the equivalent plus a minimum of two years plus related experience and/or training.
  • Ability to work with a personal computer in a Windows environment.
  • Proficiency in Word, Excel, Outlook, and PowerPoint.