Customer Service Representative
Capital Blue Cross
React
Customer Service Representative - West Chicago
MAPEI USA
full-time
Posted on:
Location: Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $20 - $23 per hour
Job Level
JuniorMid-Level
About the role
- Process customer orders ensuring accurate and timely order entry, assign appropriate ship date, and shipping location.
- Resolve credit hold issues with customers, accounting department, and sales. Scan order documents into the optical storage system.
- Apply barcodes to documents and scan order documents into the optical storage system.
- Coordinate with customers and the shipping department to optimize freight costs and resolve delivery issues.
- Process Service-Related Complaints (SRC), and ensure complete resolution.
- Manage customer returns in accordance with standard procedures.
- Adhere to all policies, procedures and instructions as defined in our Quality Management System (QMS), Employee Handbook, Health and Safety manual, or any other instruction issued by the company.
- Perform other duties as assigned
Requirements
- High school diploma or the equivalent plus a minimum of two years plus related experience and/or training.
- Ability to work with a personal computer in a Windows environment.
- Proficiency in Word, Excel, Outlook, and PowerPoint.
